Join us as a Conversation Assistant Product Manager

• If you’re passionate about delivering an outstanding customer experience and want to develop your creative and technical capabilities, we’d like to hear from you
• Through digital innovation, problem solving and an ethos of continuous improvement, you'll manage a team of conversational analysts that will design, build and test new journeys within Cora including authenticated journeys
• You'll be joining a customer focused team that champions Agile methodologies, innovative thinking, and new and creative ways of working

What you'll do

As a Conversation Assistant Product Manager, you'll be creating and delivering our channel experiences, propositions, capabilities, and releases to ensure an effortless end-to-end customer experience.

Through Agile methods and working collaboratively with other teams, you'll identify opportunities to digitise, improve and create new experiences and drive the delivery of a prioritised backlog while effectively managing your workload to hit sprint goals and deadlines.

Your role will also involve:

• Monitoring competitor activity and identifying responses to market changes
• Facilitating the planning, timing and execution of delivery roadmaps and the backlog
• Designing and implementing research to get customer feedback to understand how we can deliver experiences that can better meet customer needs and resolve pain points
• Working with your team to manage the delivery of change from vision and inception through to post-live validation and monitoring
• Making sure we consider the brand, customer experience and impacts on engagement at every stage
• Collaborating with external stakeholders from third party suppliers, such as Bold 360 and IBM to improve the capability, quality and content of Cora

The skills you'll need

You'll be the voice of the customer in this role, so you'll need to be passionate about customer experience and continuous improvement. Along with a creative mindset, you'll be an expert in channels and will have a successful track record of developing innovative, impactful customer experiences, propositions and services.

You'll have experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit the customer.

We’ll also be looking for:

• Knowledge of Machine Learning, NLU and Product Management
• Experience working with Agile methodologies such as Kanban and Scrum and performing A/B testing
• Experience in conversation design, user experience design and excellent copy writing skills
• Experience using large data sets to find opportunities and analyse the impact of changes that have been made
• A talented communicator who can influence, inspire and engage customers and colleagues
• The ability to implement strategic direction for future customer experiences
• A proven ability to adapt to quickly changing environments, learn at pace, and encourage others to do the same

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.