The role of the Contracts Support Coordinator is key in ensuring customer contract and pricing requirements are handled quickly and effectively to avoid any loss of service and maintain the infrastructure that underpins the business strategy. This is a hybrid working role, 3 days in the office and 2 remote working.

 Accountable to Director of Service Delivery Responsible for overseeing the primary contact for all customer enquiries relating to quote requests and contract handling; Being the first point of escalation for any contract related issues.

 Working relationships as well as customers, the Contracts Support Coordinator will interact with teams such as Logistics, Service Desk, Engineering, Finance and other internal departments as required. Key tasks · The role is responsible for achieving excellent customer satisfaction by processing orders and contracts, analysis of data · 

Handle all purchase orders into the business, ensuring they are accurately converted to sales orders and uploaded in to the systems in a timely manner; · Ensure all contract amendments are processed as quickly as possible and all billing is correct and up to date; · Setting up and maintaining customer records; · Uploading all new and revised contracts to ensure the system is up to date with current information; · Preparing contract documentation and pricing reviews for management; · Maintain professional working relationships with customers, vendors, suppliers and work colleagues; · Flexibility to carry out other roles within the business; · Identify training requirements to ensure that the skills required to perform the role are kept up to date and are relevant; Core skills Key skills required: ·

 Ability to handle customers at both an operational and senior level; · Good interpersonal and communication skills - presentation, written and verbal; · Excellent IT literacy, particularly in Word and Excel; · Ability to prioritise a busy workload; · Ability to meet deadlines and maintain high standards even when under pressure. Personality skills: · Must be self-motivated and able to work on own initiative; · Must work well in a team environment;