Key Responsibilities: 

Quality

• Manage Helpdesk System using in house systems, including reporting
• Maintain PPM records using in house systems, including reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Assist the onsite team with financials and reporting.
• Ensure all account KPI’s are met.

People and Development

• Ownership, monitor and maintain the attendance planner.
• Maintain records (e.g. training matrix and Staff Planner).
• Ensure all site team training courses are booked in prior to courses running out.
• Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy.

Contract

• Participate in putting together monthly Contract Review
• Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs
• Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place.
• Ensure CBRE Engineering systems (e.g. 360, MyFacility, 4Sight, MySupplier) are in use and kept updated.
• Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
• Send helpdesk extensions to the Customer to ensure SLA’s are met.
• Ensure clients are kept up to date with the progress of all helpdesk tickets.

Finance

• Ensure integrity of financial transactions for contract.
• Attend and actively participate in weekly finance meeting with Account/Engineering Manager and Customers, building Customer relationships.
• Review and raise quotations approved from the Account/Engineering Manager, keeping record and sending for Customer approval in a timely manner.
• Keep the EW Tracker up to date with all details filled in correctly.
• Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.
• Raise Maintenance Purchase Orders and liaise with site Chief Engineer in preparation for these Purchase Orders and for them to go out prior to contracts ending.
• Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.
• Daily review and process sub-contractor invoices via the Invoice Pool, documenting queries.
• Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct margin.
• Raise yearly maintenance orders.
• Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary
• Run and review Aged WIP Report weekly, chase as required and implement updates as necessary.
• Completion of weekly / monthly reports sent from the Portfolio Lead Contract Support in a timely manner.

Personal Experience:

• A good basic education is essential, with good written and spoken English and basic Mathematics skills 
• Customer Service skills are essential to this role
• Attention to detail is a must
• Good verbal communication skills
• Committed to the delivery of excellent customer service
• It is essential staff are self-motivated and promote a “Can do” customer attitude at all times

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.