We are hiring a Contract Manager to look after one of our new clients at the 

Royal Highland Centre - Edinburgh. 

Salary £35,000 - £39,000 DOE 

The Contract’s Manager will be responsible for the planning, implementation and management of the requirements of the agreed contract, whilst managing a team of Operations Managers, contracted security officers and casual pool of employees,

This role will also be intrinsic in providing support and coaching to the Senior Security Supervisors/Team Leaders/Managers employed on the contract to ensure continued business success. 

This role will require working evenings and weekends as part of a regional events management team & working in line with the needs of the business.

Key Responsibilities

• Build and maintain effective customer relationships through the planning, implementation and management of successful security and stewarding operations, and delivering client vision, strategy and performance requirements.
• Provide Operational support for key events and operations within the clients portfolio, such as large and/or higher risk events. 
• Constructively challenges current thinking and practice, offering new ideas, alternatives or improvements to existing products, services and approaches.
• Periodic Service evaluation of contract identifying successes and weaknesses and recommend corrective action programs where appropriate introduce services (such as technology) to ensure added value to the contract and business is aligned with customers vision/strategy.
• Ownership of site documentation and edits such as Assignment instructions, Crowd management plans, Risk Assessments and Health and Safety requirements.
• Understand risk particularly with respect to level of crime, terrorism, workplace violence, threats from natural and man-made disasters.
• Liaison with all providers of security services across client business
• Maintain knowledge of complex industry trends, current security issues and security technology and update customers on risk and threat that could impact client business 
• Delivering the budgeted GM for Events/assignments within their remit in line with the company and customer requirements.
• To assist in negotiating contract extensions with Area Manager/Head of Region & instigating price increases with all customers within their portfolio. 
• Operational oversight for developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation.
• Plan events under their control, ensuring all legal requirements are met, whilst meeting the client requirements and company standard procedures. 
• Leading workforce requirements on site in respect of recruitment, training and deployment with internal stakeholders.
• Identify new opportunities  for new business, additions to existing business and non contractual work, as well as a local knowledge of competitor activity as well as representing G4S and Customer at relevant industry events
• Ownership of site logistics and equipment such as vehicles, uniform/PPE and transport
• Ongoing support, coaching and mentoring of the workforce to ensure all G4S workers are performing their role correctly when on site, maintaining all elements of public safety whilst working. 

Skills, Qualifications and Experience:

Essential 

• Experience in the events security & crowd management industry 
• Client centric focus with experience of managing service level agreements and key performance indicators
• Strong partnering, communication, influencing and presentation skills with an emphasis on the customer
• People management skills with experience of dealing with HR related people issues
• Strong communication and negotiation skills
• Financial awareness understanding of Profit and Loss Accounts
• Excellent communication / interpersonal skills / flexible attitude
• Required SIA License – Door Supervisor

Desirable

• Experience of managing a casual workforce
• Experience within the events management sector
• A proven track record in Operational Security Management of large, 

Benefits:

• Perks at Work Scheme
• 25 days annual leave
• Pension/Life insurance
• Free onsite car parking 
• Competitive salary £35,000 - £39,000 DOE
• Company Car

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.