We currently have full time shifts available, 37.5 hours per week.  Working 5 days out of 7, we can discuss the shift patterns with you at interview. 

The hours will be somewhere inside our opening times of 7.30am and 6pm and will include working on average 1 in 4 weekends.

As a Customer Support Advisor, you’ll make sure your customers know they’re in safe hands. Working in our lively contact centre, you’ll confidently handle all sorts of interactions – from placing orders to resolving queries. Training starts with getting up to speed on our systems and products. From there, you will be supported with ongoing coaching and training to develop your skills and career with us. We not only spot people’s potential – we actively make plans to promote our rising stars.

Ultimately, your role will be to solve issues and develop customer loyalty. So, we’ll expect you to have already worked in a target-driven customer service role. You’ll also need the influencing and negotiation skills to quickly build a rapport with people, verbally and in writing. Every contact is different, so being calm, adaptable, and able to think on your feet will be key. We need a Customer Support Advisor who can use their initiative to get things done and to keep our customers happy. 

​​​​​​​People join us for the stability and security of our business, and they stay for our fun and friendly culture that supports everyone to be the best they can be. Join us and discover all sorts of opportunities to develop your career with us, as well as a range of great benefits.