As a Zoom Contact Center Specialist, you will be responsible for driving growth in Services revenue for Zoom Contact Center.

A successful candidate will understand the importance of building a strong and strategic partnership with the Zoom Account Executives to present the value of Professional Services to our end customers.

This candidate must be self motivated, highly energetic with a positive attitude, willing and capable of learning and comfortable presenting and discussing our Services for Contact Center to all levels of a customer’s organization.

Job Responsibilities :

Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements

Work with customers to help them understand all the possible solutions Zoom Contact Center can add to their current and future UCaaS needs

Analyze customer requirements of a contact center and provide documented solutions to fit those needs

Analyze existing contact center environments and provide recommendations for optimization

Capable of designing a Contact Center from the ground up based on discovery session with the customer

Acute awareness and knowledge of Contact Center integrations to business applications

Collaborate with Zoom Engineering on customer feature requests

Support proof of concept (PoC’s) during the presales cycle

Develop workshops and training sessions to design and implement scalable contact center solutions

Build, track, maintain and forecast opportunity pipeline using Salesforce.com

Create implementation pricing and Statement of Work (SOW) based on discovery sessions

Proactively engage the Account Executives on current and future opportunities

Be available to the Delivery team to assist in project kick off or answer any questions about project deliverables

Participate with cross-functional teams to support organizational goals

Strong business acumen and executive presence

Required Skills / Experience

Minimum 10 years in the telephony industry

Minimum 5 years with Enterprise level contact center consulting experience

Minimum 2 years experience of working within a Professional Services environment

Excellent communicator

Have a demonstrated, proven track record of driving for results in the Contact Center space

Must be detail oriented, organized, ethical, responsible, & self-motivated

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.

Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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