Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.   

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

Our team of Consulting Project Managers comprise of a mix of project/program management and consulting skills, along with a passion for technology. We are responsible for keeping the project team working on the highest priority tasks, removing risks and impediments, maintaining on track financials and leading communications with stakeholders and the end customer. As a trusted advisor to our customers, you will be responsible for the successful execution of one or more projects at a time, providing guidance, coaching, and project leadership. By mentoring and influencing, you will drive the highest quality and the strongest sense of customer focus on each project, while helping to achieve both customer satisfaction and Microsoft targets. We also play a key role in ensuring our business is empowered to make decisions and assess portfolio health, through accurate forecasting and project health status submissions.

•Relationship Development: Develops partnerships with customers, sets expectations, ensures resolution of escalations and drives customer satisfaction, whilst adhering to compliance and contractual standards.

•Presales and Contracting: Contributes to pre-sales, participating in scope reviews and the development of key artefacts. Facilitates contracting processes for partners, supporting negotiation and structure of subcontractor contracts.

•Intellectual Property: Champions, utilizes and submits new and recommendations or improvements to IP.

•Initiation: Balancing constraints across projects, drives project initiation activities enabling smooth and effective enablement.

•Planning: Develops detailed project schedules to drive predictable delivery, applies advanced scheduling techniques to evaluate and optimize delivery.  Establishes consensus on the delivery and clear expectations and accountabilities, working across a broad set of stakeholders.

•Monitoring and Controlling: Oversees and manages project KPIs, providing strategic direction to drive success. Proactively manages and resolves risks and issues, contributing to any recovery efforts. Ensures key deliverables are produced to quality and time expectations, ensuring tools and reporting are updated.  Manages agreed scope and financials whilst seeking opportunities to optimize, without impact to quality or customer experience.  Manages customer stakeholder communications on delivery progress and health.

•Closure: Drives timely and compliant close out activities, applying project management principles into continuous improvement including mentoring and peer alignment.

Responsibilities

Responsibilities 

Intellectual Property 

Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.   

Relationship Development 

Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations. 

Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Conditions of Satisfaction (COSs) discussions with customer, and documenting, executing, and monitoring accordingly. 

Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others. 

Initiation  

Drives project initiation for projects of medium complexity (e.g., multiple offerings, multiple domains and/or supports projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by delivering a workstream within a larger project/program, by driving commitment of delivery resources, assigning resources, assisting in sourcing and qualifying partner resources, and creating work breakdown structures (WBSs) with delivery team.  

Balances needs across projects in challenging situations (e.g., scarce technical resources), with support from senior colleagues as needed, and collaborates with other groups (e.g., resource managers, India Global Delivery) on integrated planning and organization of onshore/offshore projects. 

Contracting 

Facilitates contracting process for partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues. 

Presales 

Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc. 

Planning 

Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity, leveraging existing materials and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline). 

Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of medium complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.  

Monitoring and Controlling 

Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle. 

Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority. 

Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues. 

Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change. 

Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).  

Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables. 

Closure 

Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned across teams, creating and suggesting improvements to intellectual property (IP), providing feedback to managers on team member performance, and conducting closeout interviews with team members. 

Applies advanced knowledge across project management principle areas to execution and delivery, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects. 

Other 

Embody our culture and values 

Qualifications

Envisioning and Initiating:

a) Project Charter and Business Case: Understands the services to be provided, the project goals and objectives, constraints, terms and conditions, and what is in scope and out of scope to be delivered.

b) Requirements Baseline: Able to facilitate proof-of-concept, prototyping, interviewing/workshops or other techniques of gathering requirements.

c) Core Team: Able to develop an organizational chart (OBS) for the core team based on the roles and responsibilities of the stakeholders.

Statement of work (SOW):

a) Scope Statement and Baseline: Ensures the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, creates the scope baseline, and the process for scope change control.

b) Scope Breakdown: Applies decomposition techniques to document breakdown structures that break-up the deliverables into work packages that can be estimated and to facilitate risk assessment.

c) Project Plan: Ensures that the project plan is complete, and determines the overall project management plan for use in managing and controlling during project execution.

SOW (Schedule and Cost):

a) Task and Duration Estimating: Able to create tasks and their sequence given the scope statement/description of services at sufficient enough detail for duration estimate to be developed.

b) Schedule Development and Baseline: Able to select and perform appropriate mathematical analysis (e.g. critical path method, schedule optimization), gain acceptance, create the schedule baseline, and the process for schedule change control.

c) Cost Development and Baseline: Able to allocate overall costs to tasks, associate any billing codes, gain acceptance, create the cost baseline and the process for cost change control.

 SOW (Resource and Planning):

a) Resource Plan: Able to develop the resource plan addressing how resources are brought onto and taken off the project as supporting detail to the project plan.

b) Resource Acquisition: Able to execute the staffing management plan and allocate staff communicating responsibilities, authority, performance measurement criteria, and overall project goals and vision.

c) Communications Plan: Establish a plan for time-reporting and project status reporting processes, managing the dissemination of routine and non-routine communications including publication cycles.

d) Communications Infrastructure: Able to execute the communications plan including user acceptance and training sufficient to ensure internal and external reporting/communications will be met.

SOW (Risk Management and Quality):

a) Risk Assessment and Risk Plan: Able to identify roles, assign risk owners, responsibilities and levels of authority for management and decision-making, develop contingency plans, implementation criteria, and alternatives strategies as supporting detail to the project plan.

b) Risk Management and Reporting: Able to execute the risk plan, implement corrective action, mitigation, workarounds, update the plan and report status.

c) Quality Plan: Able to develop a quality plan addressing metrics, productivity, rework, and any processes or standards are developed to increase stakeholder satisfaction as supporting detail to the project plan.

d) Quality Management and Reporting: Able to execute the quality plan, perform inspections, reviews, and walkthroughs to ensure quality efforts meet compliance in accepted, rejected, or rework criteria, update the plan and report status.

Initiation

Responsible for Initiating tasks - Set up & Assignments of billing codes, requests and follow up on resource assignments, Conduct Sales to Delivery handoff, Conduct Customer kick-off meeting

Performance, Benchmarking and Closing:

Responsible for Project Performance tasks - Setting up Project collaboration sites, create & share Customer status report, Perform resource management, Conduct time & expense approvals (FTE/SubCon-Invoices), Manage financials schedule, milestones, Manage risk/issues in MS internal tool Virtuoso. Includes Schedule & Conduct Internal Status Meetings,  Obtain customer acceptance of deliverables, Approve SubCon deliverables.

Project Performance Management and Reporting: Able to execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status.

Change Management and Reporting: Able to gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status.

Acceptance and Transition: Able to gain formal acceptance and sign-off of the project by the sponsor or customer and validate that all conditions of satisfaction have been met.

Responsible for Project Closing tasks - Handover project docs/deliverables/final status report, Obtain final customer acceptance, Cleanup Customer Data and Environment, Conduct Administrative Close-out activities.

Lessons Learned and Closure Documentation: Able to analyze document performance in terms of variance, trend, and earned value analysis, its impact, and how the data will support any performance improvement, and facilitates the post review meeting with project stakeholders.

Pre-Sales

Experience in contribution to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.

Span of Responsibility:

Focus spans Local / Regional / Global and or Enterprise / Publics Sector projects and engagements / programs.

Responsible for the delivery of a product /service / solution within constraints (schedule, features / functionality, and budget. Exposure to delivering industry solutions for different industries (e.g., Retail, manufacturing, healthcare, Telco etc.)

Accountable to ensuring the quality execution in the delivery of a product/service/solution to drive satisfaction in the Customer Partner Experience

Outstanding ability in developing strategic ongoing customer relationships, gaining trust and respect for the company. Expertise in customer / business value consulting

Fiscal Responsibility: Individual utilization target.

No direct reports, but dotted line review and development responsibility for related project team.

70% of the individual utilization target is managing consulting engagements and non-standard support agreements approved at Practice Manager / GM / Regional Vice President / Microsoft Services corporate vice president

Demonstrated management of large and complex projects of approximately 25-40+ people (employees, customers and partners) under his/her direct project responsibilities spanning Local / Regional / Global. Demonstrated expertise on remote / hybrid based models.

Sound knowledge and experience in Agile / Scrum based methodologies. Hands on knowledge on Azure DevOps or equivalent

Education and Experience:

Career cumulative 12+ year's (8+ years in a project manager role)

Bachelor's degree preferred

PMI® credential of PMP®. Good to have ACP ® of PMP ®.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.