Agile Working Options

Job Description Summary

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.

You could be a part of this as we’re currently looking for a Consents Strategy Manager to join our established team within the Consents and Operating Office. You’ll play a key role in delivering the Marketing Consent Strategy for LBG; Identifying opportunities to grow the marketable base, unlocking group wide value.

This is an outstanding opportunity to craft the future marketing of LBG in developing and implementing our Consent Strategy, thus ensuring we continue to grow value & deliver excellent outcomes through personalised interactions, whilst doing the right thing for our customers.

This is a varied role, collaborating with partners across many areas in the group. You’ll be understanding deep customer and colleague research and analysis, to put forward recommendations that adhere to data privacy regulations. You’ll understand the commercial benefits and risk and have the opportunity to influence senior stakeholders. Working with technical delivery teams you'll see the full end to end, delivering significant impactful change for LBG.

Your key responsibilities will include …

• Using data and insight, take the Lead on developing Strategies that maximise the size of the customer base to which we can deliver personalised interactions.
• Understanding the Business, Customer and Colleague requirements to brief technical teams with requirements for delivering our Strategy
• Collaborating with group-wide partners (e.g. Group Transformation, Legal, Chief operating office, Products, Channels, and wider CCO functions), to ensure their input and support with recommendations
• Preparation of strategic presentations, proposals and governance materials for committees up to, and including Retail-Bank Executive,
• Understanding customer and business OKR and supporting key investment decisions
• Understanding the Data and Management Information to advise how we are tracking against our Objectives

Essential Skills …

• Excellent Storytelling – the ability to take complex information and distil this into compelling stories, engaging all levels up to director. Excellent written and verbal presentation skills.
• Strategic thinking - Ability to think future state, calling on inputs (insight, research, horizon regulation) and determine what that may mean and actions we need to consider – providing scenarios/options, but also recommendations that are actionable
• An energetic, self-motivated and inquisitive character with high levels of attention to detail
• Confident working with ambiguity and making recommendations
• Excellent stakeholder management skills with an ability to communicate clearly and influence at all levels

Desirable Skills …

• Experience understanding data privacy regulation, GDPR and PECR.
• Experience in data & technical delivery, in particular for the delivery of customer communications.

In addition, you'll be offered a variety of development opportunities, including:

• Delivering highly impactful projects
• Exposure to Senior Executives within CCO, and the wider Group
• A strong peer network, and Bank-wide networking opportunities

Tempted to Apply?

If so, then please get in touch, we'd love to hear from you. In return for bringing us your passion and engagement, we're offering a strong platform to fulfil your career potential whatever your aspirations maybe. You'll be welcomed into a dedicated team known for developing talent, and who really care about their work and the impact it has on colleagues and customers.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive work environment where all our colleagues can be themselves and succeed on merit.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.