Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“As a key member of the Community Engagement Team, you will work alongside other Community Engagement Specialists and Moderators. You’ll engage with internal and external customers over Sky’s Community help forum to understand issues and identify opportunities for improvements to Sky’s product or processes. You will also encourage discussion and activity within the Community.” â€“ Head of Product

Based full time in Livingston, you will be fully immersed in driving forward the Sky Community, community advocacy and relevancy within the business, with the support of the wider Community Engagement Team.

What you’ll do:

• Work alongside other Community Engagement Specialists, and Moderators.
• Be a leader in Community best practice and always keep up to date on developments in tools, platforms, and technology.
• Engage with and moderate users and discussions on Sky’s external Community help forum
• Build relationships with key Community users (Super Users)
• Build and maintain working relationships with specialist teams within Sky (e.g. Product Development) to ensure relevant information is shared
• Monitor and report on performance of the Community versus agreed KPIs on an on-going and ad-hoc basis
• Build a culture of true collaboration within the team and across the business
• Meet people who work on lots of interesting things in a digital space.
• Be resilient, sometimes it takes a long time to shift stakeholders in their thinking and to make appreciable changes in our products/services.

What you’ll bring:

• Experience in a Community and/or Social Media role, or a qualification in this field
• A passion for customers, driving customer and user experience at the heart of everything that you deliver.
• Excellent verbal, written, and presentation skills.
• A proactive attitude, with the ability to think outside-of-the-box.
• Attention to detail and pride in your work.
• The ability to work independently.
• Ideas, and you’ll want to share them.

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you’ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.