Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

BT is going through a transformation – and data is at the heart. We’re simplifying our products, transforming our customer journeys, modernising our IT and networks and decommissioning legacy platforms. The Data & Analytics Enablement Tribe is underpinning this transformation by creating data as an asset – on par with our network, people and brands. The Tribe’s mission is to enable Value Stream tribes to access data and use data and analytics capabilities powerfully, by addressing the key challenges they face: feature-rich and scalable technologies; data availability and quality; the skills needed to make the most of it; and end to end governance

 Within the Data & Analytics Enablement Tribe, the Data Change and Culture Squad is responsible for helping our people to adopt a data driven culture and data-driven mindset. We want to ensure the changes land effectively building on methods we have been applying successfully in our human centred service design. Our team of adoption leads will connect with functional and change leaders across our domain to help them plan their initiatives, support them as they pilot and go through change, and provide assurance as they move towards putting their changes fully live.  This vital team also provides an overarching view of the change agenda and our evolving operating model for the next 2-5 years so that we have visibility of our challenges and opportunities, to help us address and capitalise on them together.  

The Communication and Engagement Lead is responsible for putting together a robust Data and Artificial Intelligence (Data & AI) communications strategy and manage the plan which provides key stakeholders with an understanding of key milestones, events, learning interventions to enable them to go on the journey with us. Partnering with senior stakeholders in Data & AI to help shape their communications and engagement strategy and create a plan which will require engaging and influencing pan-BT colleagues and stakeholders. In some instances, will need to help deliver the comms and engagement plan driving content creation. Co-create user centric communications for Data & AI to help our users (as depicted in our data personas), technology custodians and data consumers, and citizens to effectively access and engage with the newly established and/or improved processes that’s needed within our data cloud platform.

You'll have the following responsibilities

Working as part of a multi-disciplinary transformation team as the comms and engagement expert. 

Lead on developing the Data & AI Comms and Engagement Strategy.

Creatively develop a purposeful visual brand for Data and AI so that our users and stakeholders can relate and connect with Data & AI.

Producing, delivering, and publishing compelling communications and engagement content (including video, news stories, briefing packs, social media, talking points) in the BT tone of voice.

Owning the content creation process, ensuring you have all the necessary information to produce the agreed content by the agreed timelines.

Influencing stakeholders, ensuring that content is aligned to our priorities and within the correct tone of voice.

Improve the existing communications for learning and certification programmes applying human-centred design principles

Actively working as part of the Data Change and Culture team. 

You'll have the following skills & experience

Producing, delivering, and publishing compelling content via multiple channels to diverse audiences within a large, complex organisation.

Proven experience of developing an understanding of end user needs and using this insight to create content that achieves project goals.

Excellent plain English skills with a strong understanding of grammar.

Comfortable working in a busy, project environment with evolving priorities, competing stakeholders and tight timelines.

Worked in an agile environment, comfortable with uncertainty while creating certainty for others.  

More than five years comms delivery experience within complex corporate programmes of at least one of IT, technology, business process, people, and cultural change.  Includes stakeholder engagement across multiple functions/organisations, with executive/director level engagement

Communications, marketing, or content creation qualification

Practical experience in Agile methodologies 

Knowledge of GCP 

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!