In Trading Operations, we pride ourselves on supporting our Trading and Retail teams in the execution of their critical day-to-day activities, and delivery of exciting new initiatives. We provide first, second- and third-line support for several key trading systems and processes, using the insights gained to foster a culture of continuous improvement looking at driving efficiencies. 

Our team works cross functionally, not just with our trading and retail teams but also with our colleagues in Legal, Marketing, Tech and Supply chain so strong communication skills and an ability to see/ appreciate the bigger picture is welcomed. We’re building a team of problem solvers, with a resilient, can-do attitude, and a great focus on customer service to help us provide support to our retail trading teams on the rare occasions when the best laid plans don’t quite stay on plan.

As a Commercial Support Desk Assistant, you will be the face of Trading Operations, acting as the first point of contact for queries from Trading and Retail teams. Delivering effective customer service, resolving simple queries and escalating more complex issues where necessary. The breadth of stakeholders, teams and subject matter you’ll engage with in this role makes it a brilliant foundation for somebody wanting to learn and develop their career within the store support centres at Sainsbury’s

More about the role:

• The primary point of contact for questions and issues in the execution of day-to-day trading business, retail operations, and system use.
• Provides great customer service to all stakeholders – always communicating in a supportive, clear and concise manner
• Triage all issues that come into the help desk via Trading assist, email or phone.
• Answer and resolve simple queries based upon your own knowledge and learning – but training and coaching will also be provided.
• Prioritises queries effectively in line with the priority guidance provided
• Escalates issues to second line support or elsewhere in the business where and as appropriate
• Complete tasks such as user set up and audit checks within agreed SLAs
• Providing weekend cover on a 1 in 4 rota basis – supported by second line support colleagues

More About you:

• Great people and teamwork skills, able to build great working relationships
• Strong written and oral communication skills
• A passion for great customer service
• A “positive can do” attitude with a desire to learn and develop
• Resilient and able to work under pressure to solve problems
• Commercial acumen, and an ability to see and consider the “big picture”
• Confident and motivated to act on own initiative and take ownership of tasks
• Good MS Office skills
• Knowledge of Retail and/ or Commercial trading processes/ systems is preferable – but not essential

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.