Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

 In this role, you will be responsible for protecting the value of managed contracts through managing risks, effectively delivering contractual obligations and excellent stakeholder management for a single large managed contract for the Home Office

The Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and police.

You'll have the following responsibilities

Accountable for the delivery of contracts 

• Builds a strong relationship with senior customer stakeholders.  Is an interface for the customer of the managed contract on all contractual / commercial topics

•Assesses and manages mobilisation to in in-life on contractual obligations and assigns internal BT teams to the relevant tasks (including themselves)

 â€¢Monitors and manages the Contract P&L, schedules timely month-end calls with Contract Accountants and others, ensuring revenue/cost accruals and deferrals have been accounted in the same period, developing reports 

Delivers change control on the contract and develops opportunities 

•For the lifetime of a contract, monitors and manages contractual obligations including T&Cs and SLAs; identifies and manages commercial risks

ʉۢDetermine effective Change Control:

immediately identifies a change to a contractual agreement and ensures this is managed in the defined way/process; involves the appropriate parties such as Account Management and Commercial Finance to progress; triggers WNB process if applicable

•Manages and reports a Balanced Scorecard of deliverables / analysis on contract performance; uses defined processes and tools to assess and monitor commercial viability and ensures delivery against SLAs

ʉۢIdentifies Upsell/Cross-sell Opportunities and hands these to (or works with) Account Management to pursue

ʉۢChampions the maximisation of Commercial Opportunities, including documenting and negotiating disputes, in pursuit of a long-term profitable customer relationship

Operational Accountabilities 

•Independently maintains records for complex decision points, financial performance, service delivery, billing, efficiency of change controls and general support activities in relation to a contract.

•Ensures timely scheduling of CGR calls, populating

CGR scorecard files and review packs

•Determines forecasting support such as timely scheduling of forecasting calls with Contract Accountants and others, ensuring all revenue generated from change control have been included

•Undertakes SRM management such as KPI and SLA

setting, accuracy of change log, effective archiving of evidences

•Undertakes cost validation: such as ensuring required documents are in place and studying these, mapping cost sources to revenue realised

•Undertakes revenue assurance such as keeping an up –to-date commercial inventory, invoice reconciliation, validation of commercial clauses

•Supports contract management organisation across a number of activities such as contract governance (CGRs), risk management / mitigation &

obligations, customer support, debt, P&L management

•Billing Management: ensures global billing accuracy and management of CBS for contracts

•Debt Management: such as proactively managing invoices so customer queries are managed in time and not stuck in aged debt

You'll have the following skills & experience

Skills required for the job

·        Proven ability to identify & solve business problems. 

·        Proven knowledge of governance & compliance methods. 

·        Proven knowledge of best practice contract management methods.

·        Proven and demonstrable knowledge of Service Transition, Change, Configuration Management and Service Level Management

·        Proven stakeholder management skills within Enterprise and BT Group. 

·        Proven ability to work across organisational boundaries. 

Experience you would be expected to have

Mandatory

·        Proven knowledge of contract management practices. 

·        Proven academic background.  

Benefits

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!