Description

We have a fantastic opportunity for a Commercial Operations Manager to join our Commercial Directorate on a permanent basis.

What's the role about?

In this role you will manage the business support team within the Commercial Operations Profession to ensure we trade legally, are GSCOP compliant (Grocery Supply Code of Practice) and adhere to Commercial processes.

You will be accountable for ensuring your team meets their SLAs and KPIs for key Commercial processes (New lines, Pricing, Promotions & Financial Invoicing).

You will be an outstanding specialist in people and will lead, inspire and develop a team of Partners, enabling each of them to thrive, make their best contribution and achieve their full potential whilst guiding them through significant systems and ways of working change.

It is critical you are able to build strong working relationships as you will be working closely with Commercial Teams, Customer, eCommerce,Tech & Change, Finance and Retail.

This is the ideal opportunity for a passionate leader of people who has extensive experience of implementing change.

Please note, the salary range for this role is £55,400 - £73,200 per annum (FTE)
 

What will you be doing as Commercial Operations Manager?

Some of the accountabilities for this role include:

• Lead, coach and empower the team to deliver all operational tasks for Commercial to a high standard,‘right first time’, on time, ensuring we remain legal and GSCOP compliant.

• You will build strong stakeholder relationships and understand their requirements in order to support the broader business strategy. You will lead and execute plans and activity to cover all aspects of the operation, including major trading peaks, business planning and meeting financial targets.

• You will ensure you are engaged across the business, using your broad knowledge of the business to drive collaboration between cross functional stakeholders,resolving challenges and driving the best outcome for all parties.

• You will lead the optimisation of the commercial performance of the team, working alongside our internal stakeholders (across Commercial, Online, Finance, eCommerce, Customer and Retail) to undertake end to end process reviews ensuring key process handoffs are known

Please see the attached Job Outline for full details relating to this role.

Existing Partners should click here to view the the Job Outline. 

What you’ll have:

• A proven track record as a specialist in people, leading large teams and driving a culture of empowerment

• Ability to manage in both a reactive and strategic environment

• Great at building quick and lasting relationship with stakeholders

• Able to prioritise and work with ambiguity

• Strong communication skills with both Partners and suppliers

• An excellent understanding of how people, process and systems link together in a complex organisational environment

• Knowledge of systems and complex processes

• Continuous improvement focus

• Able to understand and act upon complex sets of data

What else you could bring:

• Operational and commercial experience across Head Office and shops

• A deep knowledge of end to end Commercial processes and wider business impacts

• CI green belt qualification

• Coaching/Mentoring experience

PLEASE NOTE:

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

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