The Microsoft Customer and Partner Solutions (MCAPS) Strategy and Operations team (S&O) drives the development and execution of our strategy and field operating model. This includes how the organization benefits customers and partners, enabling MCAPS to support them more effectively, efficiently, and with competitive differentiation. The team builds the connective tissue across MCAPS and MGB (Marketing & Gaming Business) to gain alignment and leverage existing capabilities, while empowering our people to be nimble, agile, successful, and thrilled to work for Microsoft.

This is an extremely exciting opportunity to join the newly created MCAPS Commercial Planning & Go-to-market (GTM) team within S&O.  Our team leads Commercial planning, the planning priorities and execution, across MCAPS to enable an improved experience for our customers and field teams through coordinated improvements across revenue and investments, resource design, role success, GTM and landing. We also lead our GTM strategy, in partnership with MGB, and are accountable for our GTM experience and overall adoption.

About this role – Commercial Go to Market Execution Lead

You will work in collaboration with our Product Marketing Managers, our Solution Sales & Consumptions Leads and Field Leaders, to build a comprehensive landing strategy and execution plan to deliver our sales plays effectively as campaigns to scale and reach more customers. You will be core to the success of our go to market end to end strategy at Microsoft and will also lead the modernization of our Commercial Execution Playbook that publishes our field guidance at the start of every fiscal year.

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world.    

Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation in order to make a difference in people's lives and in organizations across the globe.

We are insatiably curious and always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas and collaborate across boundaries to bring the best of Microsoft to our customers—because we are better together. It's our ability to work together that makes our dreams believable and achievable. Together we make a difference.

We are motivated every day to bring digital transformation to our customers. We help them empower their employees, engage their customers, optimize their operations, and change the very nature of their products, services, and business models. We are customer-obsessed—we love learning about our customers and then developing solutions that meet their needs.  

Responsibilities

Create and deploy campaigns for sales plays that allow local Marketing teams to execute sales plays at scale

     Modernize and land the financial year Commercial Execution Playbook (CEP) that guides all field roles on the changes and core priorities for the year

Collaborate with v-team to include the end to end adoption strategy from sales methodology, orchestration process, tooling, bill of materials and best practices for solution sales plays and the connected industry story

Deliver training and a landing framework for the sales plays, the campaigns and CEP that increase adoption and overall success of our sales plays

Design and execute a reporting/measure of success approach for the landing and adoption framework

Leverage listening mechanisms to analyze and understand field feedback related to landing, enablement, quality of our sales plays and customer relevance to improve the key areas identified

Build, publish and continuously update the landing roadmap

Qualifications

5+ years' experience in a customer facing role, preferably in large enterprise-level organizations

BA Degree specializing in Business, Marketing or equivalent experience

Proven ability to develop creative campaigns, landing and adoption solutions that result in measurable transformative outcomes

Strong collaboration skills and demonstrated ability to influence and execute effectively in cross-functional environments

Strong communication, organization, and interpersonal skills

Excellent presentation, written and verbal communication skills

Experience working with a technical or engineering organization

Product and or Sales Operation experience with technology teams/company

Experience with sales process and relevant tools. (CRM, Sales Force, Seismic, etc)  

Strong project management skills: identify needs, designing effective solutions, building, and executing highly successful programs at scale through to completion

Effective analytical and project management skills, to deliver on time and deliver impact

Ability to work independently and effectively, driving successful outcomes with virtual teams

Location/Travel: Depending on working hours, work from home arrangements are available.  Flexibility to accommodate US time zone is often required to attend critical meetings.  Routine travel and international travel in support of projects and organizational alignment will be occasional up to 10% contingent upon Covid 19 travel restrictions.

Work Hours: This opportunity requires collaboration with worldwide stakeholders. Working on flexible business hours to connect with global stakeholders will be required to perform duties as outlined. Schedules will be flexible to support work-life balance and specific project/program needs.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

#bizops

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.