Collections Executive – Part Time (30 hours)

Alphabet is Europe’s leading provider of Business Mobility services; we help our Corporate, SME and Public Sector customers meet the changing business travel needs of their employees. It’s an exciting, inspiring place to work and a dynamic, fast changing market. We’re now looking for a talented Collections Executive to join our team.

We provide innovative products and services that are radically changing the way organisations finance, manage and use their company vehicles. We are also a key player in the growth of low and zero emission vehicles in the UK.

Across the globe, Alphabet funds and manages over 600,000 vehicles in 21 countries, whilst in the UK we manage a fleet of over 150,000 vehicles on behalf of our customers. We started here - in the UK - in 1997.
 

Collections Executive

The role of Collections Executive is to effectively manage and be responsible for a selection of customer accounts assigned by the Collections Management. Ensuring accounts are adjusted to reflect payments received and credits applied. To manage all issues within assigned accounts taking responsibility for both identify and addressing issues with appropriate actions put in place.

You will be responsible for:

• Manage a number of Customer accounts. (Selection is based upon criteria such as complexity of Customer, Risk profile of customer and value to the business).
• Escalation and resolution of complex queries from both internal and external customers.
• Accountability of meeting the requirements for complex customer accounts such as Payroll.
• Volume Related Bonus and Remarketing, working directly with manufactures and purchasing to ensure payments due rebates are collected and allocated to contracts correctly.
• Responsible for the operational working and procedural updates to the Collections and Recovery workflow system OnGuard. (This includes maintaining system users, user profiles, accounts, liaising with OnGuard, ensure the data feeds are operating correctly from Fleetware and that correct templates are employed within the system).
• Report Commercial and Consumer insight information as required by the membership agreement with our Partner Credit Reference Agencies.
• Act as a key point of contact for Collections on changes within the business through projects or regulation which impact Collections processes including the workflow system. Report to management on the impact of proposed changes and document and update including team training on implemented changes.
• Deputise for Finance Collections Services Manager if required and to take responsibility for making and executing those decisions on the Managers behalf.

Qualifications

Skills & Experience

• Strong academic background. Pass grades at A level and GCSE or equivalent is desirable.
• Either studying or prepared to study a relevant professional qualification (ACCA, CIMA, ICM)
• Proven ability in a collection related environment, preferable financial services.
• Excellent communication skills via all mediums (Email, Phone – essential)
• Analytical and objective approach to problem solving.
• Knowledge of DPA, CCA, FCA, TCF & Money Laundering
• Ability to convert financials into easily understandable key point summaries.
• Excellent data manipulation and modelling skills.
   

In 2022 Alphabet was recognised as a Top Employer for the ninth consecutive year. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

At BMW Group, we are open to requests for alternative working patterns.  For most roles, the following could be possible: flexible hours, job shares, compressed hours or part-time working.