Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Through our partners, Microsoft brings digital ambitions to life by helping companies empower their employees, engage their customers, optimize their operations, and transform their products. As such, we are looking for a highly motivated and passionate individual to join the Microsoft Global Partner Solutions (GPS) team as a Cloud Solution Architect (CSA) for Business Applications.

Joining the GPS team as a CSA means you will be playing a critical role helping Microsoft Partners to capitalize on the $2.2 trillion-dollar Digital Transformation market opportunity. Working in GPS means you are shaping the world’s largest eco-system of technology companies working to digitally transform the world’s most innovative companies, large and small.

Microsoft welcomes and embraces your individuality! The ideal candidate for the CSA role can come in many forms. This individual is someone who is passionate about technology and one who possesses a strong subset or combination of the requirements listed below.

We embrace flexible working as a core principle of reinventing productivity, and you’ll have flexibility to work from different locations, such as your home office, Microsoft offices around the country, or customer sites. 

 The Cloud Solution Architect (CSA) in this role will …

Play a critical role in working with partners to provide deep Business Applications technical & functional support through solution build and first mile customer engagements including Proof of Concepts, Architectural Design Sessions (ADS), and Hackathons

Build relationship with partner technical and development resources designing and architecting new solutions based on Microsoft’s Business Applications cloud platform and technologies. CSAs deliver value via a portfolio of service delivery engagements optimized to accelerate partner solution builds and first mile customer wins

Stand out as a Technology expert due to deep solutions knowledge. They can go toe-to-toe with Microsoft engineering teams and blackbelts often surfacing product issues, feeding back value data and insights that accelerate fixes and updates.

Work across partner types including ISV, MSP, CD and SIs

Responsibilities

Understanding Customer/Partner Technical Environment

Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Adapts business models, plans, and solutions to insights.

Acts as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).

Architecture Design and Deployment

Leverages and champions an existing architecture approach to achieve Microsoft's agreed commitments to the customer/partner. Identifies growth opportunities based on knowledge of customer/partner needs.

Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and business value through design collaboration sessions with the customer/partner.

Applies broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. helps to shape and enhance customers' requirements.

Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.

Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.

Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Practice Development

Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. drives opportunities for IP re-use, best practice sharing, and consumption.

Trusted Advisor

Develops and expands existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers (TDMs), and business stakeholders.

Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.

Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

Thought Leadership

Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.

Customer Usage

Leads architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drives efforts to ensure that the customer's environment and applications are well-architected.

Other

Embody our culture and values

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ year(s) experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR equivalent experience.

3-5+ years’ experience in one of the deep technical specializations below :  

Dynamics 365 or other Customer Experience solution :

Functional experience on fit-gap analysis and solution design involving one or multiple Dynamics 365 Applications Portfolio like Sales, Marketing, Customer Services, Field Services, Customer Insights, etc.   

Technical design and implementation of one of multiple applications listed in the previous item, including implementation lifecycle, integration and extensibility patterns.

Power Platform or other Low code / No code solution :

Technical experience on solution architecture and technical design for Power Apps, Power Automate, Data Verse Integration.

Additional experience on solution design using Portals, Power BI, Power Virtual Agent is a plus

 Fluent French speaking

Additional or Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 10+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR equivalent experience.

4+ years technical sales experience.

4+ years project management experience.

Technical Certification in Cloud (e.g., Dynamics 365, Powerplatform).