Description

Join us in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC advances a culture that helps everyone to thrive. It's one of the reasons we're recognized as a "Top Company" to work for in Canada. As you ignite a meaningful career and build a network that’ll last for life, you'll work with people from diverse backgrounds and industries to help solve important problems, empowered by technology to turn today's ideas into tomorrow's solutions. We cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work. An empowering and diverse environment starts with you. Are you ready to get started?

A career in our Cloud Finance practice will provide you with the opportunity to help private companies with a range of business advisory services to resolve their day-to-day business issues and to help them achieve long-term success. Our team provides virtual, outsourced accounting solutions including monthly accounting, preparing monthly reporting packages, providing controller-level review and strategic business advice. You will ensure client success by acting as the first point of contact for clients, project managing deadlines and deliverables and implementing identified process improvements.

Important point(s) to consider

Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.

What you’ll create and do

The Client Lead is expected to bring the personal touch to an automated and technology-based service offering. The Client Lead takes responsibility for the client relationship, ensures the client is supported in our virtual service offering and is responsible for overall project management of the deliverables.

The Client Lead is responsible for project managing all deadlines and client commitments to ensure Cloud Finance is delivering as promised.

The Client Lead will be the primary contact for assigned clients, or groups of clients to help answer and/or triage (redirect to the appropriate individual) client enquiries.

The Client Lead will be responsible for collaboration of the Cloud Finance team with other PwC services to provide a united service offering.

The Client Lead’s duties will revolve around the client - ensuring that the client commitments are met and that a strong level of trust is created.  This includes, but is not limited to the project management  of client deliverables and interactions to ensure that service delivery is seamless.  

The Client Lead is focused on enhancing the client experience – this involves both direct contact with clients and supporting the client service team with project management, administrative or other related tasks. 

Communicate confidently in a clear, concise and articulate manner - verbally and written.

What you’ll bring to the role

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

Demonstrates a professional attitude, discretion, integrity and tact at all times

Demonstrates ability to manage relationships and communicate effectively

Confidence in ability to work in a highly technical and changing work environment

Managing interpersonal relations and building the morale of the team;

Solid analytical capacity and problem-solving skills

Able to negotiate and influence effectively, with an ability to challenge in a constructive manner

Self-starter with the ability to manage multiple projects and meet deadlines

Ability to work independently and with minimal direction

Requirements

Considerable experience in project management or senior administration – proven track record in providing support to a large volume of clients, experience in Project Management, Change Management or SaaS client onboarding is an asset

Project Management certification is an asset

Diploma or degree from a College or University is an asset

Experience in a professional workplace (accounting/law/investment firm) is an asset

Experience with deadline-oriented environment and managing projects with multiple deadlines

Proficiency in Microsoft and Google Suite of applications

Excellent written and verbal communication. 

Bilingual proficiency in French and English; Fluency in a third language, including, but not limited to, Italian, Mandarin or Hebrew is considered an asset