Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our Customer Lifecycle Managers will be the key support to the Senior Product Owner for these squads deputising ownership where necessary building personalised customer journeys, experiences and campaigns that help us to extend and deepen our existing customer relationships and building world class business cases and modelling with a test and learn mindset.

You'll have the following responsibilities

Support setting the segment targeting and offer strategy and vision for a base journey e.g. Handset Upgrades

Work alongside Senior Product Owners and Customer Lifecycle Managers to drive key commercial base KPI churn, SRC etc

Help influence and shape requirements for new base activity from the wider business 

Work with key business stakeholders to identify areas of optimisation

Create end to end base journeys with inbound and outbound capability

Support the refining & prioritising of product backlog 

Work with the squad to develop and deliver campaigns across Digital & Retail

Build business cases, using insight and modelling to build scenarios

Drive base trials performance/KPIs including ensuring test and learn v control

You'll have the following skills & experience

Commercial thinker 

Strong customer focus

Influencing and collaboration skills with an agile mindset

Solution focused, always able to break through complex issues

Ability to work collaboratevely in teams

Use of insight to understand macro commercial and customer challenges and inform strategy and approach

Experience it is expected to have;

Commercial/ marketing experience 

Ideally experience in working in agile operating models and working within squads

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!