Key Responsibilities

 There are 2 positions open - one in London and one in Berlin.

We are seeking a thoughtful, high-impact contributor with exceptional analytical, communication, program management, and client management skills to join our Client Success team! The Client Success (CS) team serves as the primary point of contact for service delivery across the Client Success organization, as well as the main conduit back into the Partnership Development team on sales. They diagnose and coordinate and create with necessary MediaMath resources in order to achieve the client’s goals.

In partnership with the Director Client Success and Pod Lead, the Client Success Lead/ Programmatic Analyst contributes to the execution of programmatic campaigns and evolution of strategic/technical roadmaps for high-value clients. You will engage with executive-level contacts (cross-functional) at the agency, and be expected to establish, develop, and deepen the relationships that will allow our partnership to grow.

You will:

• Support the Director Client Success/Client Success Lead in owning and developing strong mid-to-higher-level relationships with one of MediaMath’s  agency clients

• Oversee a portfolio of accounts and ensure the activation against the strategic account plan
• Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Recommend and create media plans as well as coordinate internally for campaign activation, performance and analysis.
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Help facilitate change management between self and managed service models
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients 
• Create and streamline processes and workflow
• Coordinate and lead client training on new product and features with Trading team.

You are:

• Personable, charismatic, and positive
• Ability to present and express yourself in a clear, confident manner
• Detail orientated and analytical with a process driven approach to client and activity management
• Experienced in managing and mediating multiple stakeholders

You have:

• 2 - 3 years’ experience working within the Programmatic industry specifically within a Client Services/Account Management team, preferably within an Agency Holding company

• Proven ability to set account strategy and drive revenue growth across assigned partnerships
• Excellent listening, negotiation, presentation, written and verbal communication skills
• English required; German or French language a plus
• Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies