Key Responsibilities  

MediaMath seeks a thoughtful, high-impact Client Success Lead with exceptional analytical, communication, program management, and client management skills to join our Client Success (CS) team! They diagnose and coordinate with necessary MediaMath resources to achieve the client’s goals. In partnership with the Director Client Success, the Client Services Manager contributes to the execution of programmatic campaigns and the evolution of strategic/technical roadmaps for high-value clients. You must possess the ability to develop and deepen relationships with both operational and executive-level contacts.  

You will:  

• Support Sr Lead/Director in owning and developing strong relationships with the client and key stakeholders at all levels 
• Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches, SDGs, and ad-hoc projects 
• Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed. (i.e. communication and expectation setting, raising tickets) 
• Trade and optimise media in the MediaMath TerminalOne Platform
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients 

You have:   

• 3-5 years’ experience working within the Programmatic or advertising industry specifically within a client service, account management, or trading/campaign management team  

• Experience managing enterprise-level clients, dealing with key stakeholders, and focused on account retention and growth 
• Strong analytical skills - Must be comfortable with MS Excel, data analysis, and internet technologies 

You are:  

• All about attention to details 
• Able to self-manage and juggle multiple priorities 

• An excellent communicator – ability to distil key ideas for a non-mathematical audience  

• Comfortable working in a fast-paced, fun, and entrepreneurial environment
• Collaborative and team-focused