Job Description

 About us 
The Breakthrough Co is a management training company that is on a rocket ship to growth. We see huge potential for our product and have big aspirations.

We need immediate short-term client success and admin support to help us with an the current workload and major growth of our exciting and innovative training programmes. 

You’ll be working with a small, diverse, enthusiastic team of people on a business mission to make a difference. We are compassionate and authentic in how we care for our people and clients. Our commitment to learning means you’ll have the opportunity to grow personally and professionally. 

Who we need 
The Client Success / Admin Support will play an integral role in delivering seamless service to people taking part in our programmes. You'll be friendly, efficient and reliable as you assist our team in a supportive and collaborative way. You’ll be happy to pitch in to do what needs to be done to make sure things run smoothly. 

We’re looking for a team player who is great at attention to detail, good with technology/software, highly organised, and a self-starter. Someone who enjoys the challenge of learning new things will be a great contributor to the team as we skyrocket to the next level. We want someone with energy and focus. 

The role involves 
Your job will be interesting, varied and fast-paced. You’ll work closely with the Client Success team to help us onboard and support clients through their journey and support our team. The focus is on: 

• Adding and maintaining client data in our marketing automation system (Salesloft) and Learning Management system (LMS) software, such as additions, changes and departures 
• Creating and filing reports for clients such as assessments, learner progress, monthly progress/performance, user experience 
• Collating and sending out programme materials, such as workbooks and completion certificates 
• Scheduling, booking meeting rooms and ensuring things are ready for client and team meetings 
• Ensuring office areas are kept to a high standard 
• Taking care of post, courier arrivals and despatches 
• Running general errands as required 

We’ve invested in a great platform of tech and tools. You’ll be proficient at using technology or a quick learner of tools such as:   

• Microsoft Office suite – PowerPoint, Word, Sharepoint, Teams  
• Customer relationship management (CRM) and Learning Management systems (LMS)  
• Project management, such as Asana