Job Description

We are looking for an experienced Client Services Coordinator to join our Global Forwarding Division based in Westmeadows. Reporting to the Client Services Manager in Melbourne, this position offers an opportunity to a professional individual who is enthusiastic about delivering exceptional customer service. The primary function of the role is to act as a link between Toll Global Forwarding and the customer in delivering seamless and professional service that exceeds our customers’ expectations.

Experience a positive, supportive and inclusive team environment. Increase your skills and set yourself up for success by using our latest Online Learning and Development Platform. If you are seeking a permanent role with a renowned leader, now is your time to join the Toll Group.

As the Client Services Coordinator, you will:

• Process customer bookings (Air/Sea), document request and job invoicing.
• Regularly review daily reports for bookings, OBL compliance and customs clearance.
• Prepare Client Implementation Plan and oversee the process.
• Identify supply chain opportunities that deliver value for both the client and Toll.
• Identify potential issues and provide proactive problem solving.
• Foster strong relationships with internal/external parties, overseas offices and agents
• Ensure client rates are maintained/updated in CargoWise.
• Process customer booking, document request and liaising with overseas agents in a timely and professional manner.

Qualifications

To be successful in this role, you will need:

• Exceptional customer service skills.
• Analytical skills - data analysis, logical reasoning and critical thinking.
• The ability to meet competing deadlines within a fast-paced environment. 
• Strong communication and numeracy skills.
• Strong Computer skills, including good knowledge of Microsoft Office.
• Knowledge of CW1 software - beneficial. 
• High level attention to detail and time management skills. 

Additional Information

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.