Join us in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC advances a culture that helps everyone to thrive. It's one of the reasons we're recognized as a "Top Company" to work for in Canada. As you ignite a meaningful career and build a network that’ll last for life, you'll work with people from diverse backgrounds and industries to help solve important problems, empowered by technology to turn today's ideas into tomorrow's solutions. We cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work. An empowering and diverse environment starts with you. Are you ready to get started?

A career in our Immigration practice, within Legal Services, will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organisations. We help our clients and their legal entities with the incorporation of new companies, ongoing compliance with local legislation, and restructuring of their global businesses to manage governance and compliance risks.

Our team works closely with colleagues in immigration and employment law, human resources and global tax services to deliver legal advice with a strategic, holistic business focus. You’ll join a group of immigration specialists that have the commercial acumen, the local contacts, and the wealth of experience to help our clients gain maximum value on immigration and mobility strategy.

As a Client Service Director you will be responsible for managing the client experience and operational relationship for one of our flagship client accounts. You’ll be the senior point of contact for day-to-day management of the client service team, escalations and client care .You’ll inspire and influence a team of 30+ lawyers and law clerks to deliver excellence in client service.

COVID-19 Vaccination Policy: Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.

This role is in PwC’s Immigration Services Business. PwC has announced its intention to sell the Global Mobility Tax & Immigration Services Business to Clayton, Dubilier & Rice (CD&R) subject to the satisfaction of a number of conditions and, in some countries, employee consultations. Further details will be provided if your application is successful.

What you’ll create and do

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Support team to disrupt, improve and evolve ways of working when necessary.

Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

Identify gaps in the market and spot opportunities to create value propositions.

Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

Create an environment where people and technology thrive together to accomplish more than they could apart.

Create an effective process and information flow between our client account team and the client.

Contribute to clients’ business growth by identifying new opportunities as part of ongoing client discussions.

Coach and develop team members to ensure they are able to realise their potential and support their long-term aspirations.

Deal effectively with ambiguous and unstructured problems and situations.

Move easily between big picture thinking and managing relevant detail

Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Lead team initiatives in Diversity and Inclusion to create an inclusive work environment where diversity is valued and celebrated

Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

Promote and encourage others to value difference when working in diverse teams.

Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

Influence and facilitate the creation of long-term relationships which add value to the firm.

Uphold the firm's code of ethics and business conduct.

Provide our external clients with excellence in service delivery and to provide our client account team with leadership and coaching on how to deliver an overall exceptional service to our clients.

Champion and play a lead role in formulating and implementing technology solutions as part of our delivery model.

Create an effective process and information flow between our client account team and the client.

Contribute to clients’ business growth by identifying new opportunities as part of ongoing client discussions.

What you’ll bring to this role

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

 A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard

Experience in business operational/process management

Familiarity with a variety of reporting tools, analytics for business purposes

Strong working knowledge of data analysis and performance metrics using business management software

Strong understanding of process design and technology

Strong executive presence and comfort in dealing with senior leaders

Why you’ll love working for PwC 

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.com/ca/whypwc

See how you can create your future at PwC

https://pwc.to/2kUQFOp

Applying at PwC

At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, and Senior Associate roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:  https://www.pwc.com/ca/applytopwc

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC