As Client Relationship Manager, you will:

• Be aligned to work with a panel of large corporate clients to actively support retention and identify opportunities for growth

• Build positive relationships directly with clients and demonstrate value to all business partners through insight, with a consultative and tailored approach

• Work with dedicated internal contacts to deliver a consistently high level of support by understanding client needs and demonstrate a comprehensive level of technical knowledge

• Own the CRM activity tracker and deliver client insight through MI and bespoke to client demand

• Work with internal stakeholders with regards to the GP claims proposition development

• Deliver excellent customer service to clients and intermediaries anticipating and exceeding expectations for Group Protection business

• Identify key influencers and decision makers in order to develop and broaden relationships with key clients

Skills and experience we're looking for:

• Experience working in a corporate client-facing role in an insurance/broker environment

• Excellent relationship management skills with a proven ability to positively create the right outcome for clients

• Client orientated approach with the ability to proactively identify and resolve issues

• Excellent understanding of client needs and an ability to influence others to be innovative in finding solutions to meet client needs

• Exemplary organisational skills and an ability to manage daily work within service standards whilst maintaining attention to detail every time

• Strong presentation and creativity skills for designing and delivering client and broker presentations

• Strong financial knowledge and ability to interpret and make recommendations based off financial information for improved business and client outcomes

• Resilience to handle resistance and provide well-articulated rationale for change

• Exceptional communication skills with the ability to relay difficult messages and complex information

What will you get for this role?

• Salary of £30,000 - £45,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.