About UsJustPark is changing the way people move around our cities. With over 8m customers, we’re helping over 30% of motorists across the UK make smarter and more sustainable transport decisions. Our award-winning product is backed by some of the world’s leading investors including Index Ventures (Deliveroo, Skype) and LocalGlobe (Citymapper), and we’re one of the fastest growing companies in Europe.But our ambition doesn’t stop there - we're continuing to deliver innovative solutions that solve customer problems, from our leading P2P marketplace and EV charging network to our B2B platform and commercial offering.

Job purpose To ensure the smooth operational running of the managed locations on the Just Park platform. This position will support the team by triaging customer requests within Client Operations inbox, support with onboarding of new clients and listings, and performing quality checks of any changes or new listings to a high standard. This would be a fantastic opportunity for someone who currently works in a customer support role and looking to progress within their career.Requirements Here's a snapshot of what your day-to-day may look like:Manage the Client Operations inbox to support all clients with their requests and questions.

Onboard new sites and Clients to Just Park, liaising with internal and external stakeholders to ensure a smooth process. Perform quality checks on any changes completed by the team, as well as reviewing that all new listings are correct prior to being shared with the client & our customers.

Proactively look at improvements for managed sites in order to drive down ticket volumes for customer support and the operations team. Support product offerings (season tickets, pre-book, drive-up) so the sales team can achieve targets. Offboard sites to a high standard and ensure drivers are not adversely affected.

Support existing B2B clients on a day to day basis on any operational issues such as pricing, availability and maintenance issues. Provide training on our products and tools to Clients. Liaise with integration partners. Support appeals officers at enforced locations so they can make correct decisions on Parking Charge Notice (PCN) appeals.Set up new business accounts and own the relationship to ensure corporate satisfaction and increase revenue.

Assist the Customer Support team in resolving driver issues quickly.Advise the sales team on operational aspects of upcoming potential deals.Knowledge, Skills And ExperienceCustomer service is essential, with an ability to build rapport and establish credibility Demonstrable experience in a client or customer-facing role is preferred.

Experience managing customer tickets and ticket queues.Experience using a CRM tool (Such as HubSpot, Salesforce etc).Excellent written and verbal communication both on the phone and over email.

Able to communicate across a range of different internal and external stakeholders at a high level.Excellent prioritisation skills, able to multitask, manage multiple work streams and stakeholders simultaneously.

Exceptional attention to detail, able to work with large volumes of data with a high degree of accuracy.Proactive, able to identify requirements and seek out improvements with minimal supervision.Able to gather requirements from internal stakeholders, external suppliers and clients to deliver the best possible service.Proficient in GSuite is a plus.

BenefitsWe trust you to know what’s needed to get the job done. So whether you need to work hours that suit you or occasionally working remotely, we’ll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it's not all about work! That's why we also offer a range of benefits.Stock optionsFree lunch cooked dailyUnlimited holidayLearning & development allowanceEnhanced maternityCycle schemeMonthly parking creditTeam social budget, quarterly away-days and yearly retreatsFor more information on our values, how we work and why you should join the team, check out our careers page