Case Manager – Salary up to £27,000

Are you passionate about working with internal and external stakeholders to give continuity of care and wellbeing? 

We are looking for people who truly care. People like you!

A bit about the job:

We are currently expanding our team of Case Managers within our Income Protection Claims Team.  Our purpose is to support a portfolio of customers, helping in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the guise of telephony support, arranging treatment, assessing a claim for benefit or all the above.

Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties, and sometimes life-changing circumstances.

Skills and experience we’re looking for:

• Experience of working within the insurance sector is desirable but not essential.

• Excellent telephony capability.

• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers

• Good planning, negotiation, and organisational/time management skills.

• Adaptability, resilience, and desire for continuous personal development in an environment of healthy and appropriate challenge.

What you’ll get for this role:

• Salary of up to £27,000 (depending on location, skills, experience, and qualifications)

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year