We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Hamilton contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their member's health and well-being at the heart of what they do.

What you will be doing:

• Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situations
• Guiding and providing assurance to our members during their health care journey
• Respond to member enquiries displaying consistently high levels of professionalism
• Gather information, conduct research, and piece together a case to deliver a confident and clear decision
• Participate in creating and maintaining a positive, supportive and rewarding team environment
• Continuously keep up to date with policy, product, and process knowledge
• Contribute to a culture of accountability, ownership, and trust amongst the team ​
• Demonstrate consistent and excellent results against performance targets ​
• Working 40 hours per week, Monday – Friday

Who we’re looking for:

• You will love helping people and being a team player
• You’ll be warm and friendly
• You’ll have a growth mindset and thrive on learning new skills
• You will be self-motivated to reach your goals
• You’ll be excited about your career and growth

Your experience and skills:

• Great with customers
• Excellent English skills, both verbal and written
• Strong attention to detail

What you’ll get in return:

• Competitive base salary with discounted health insurance and wellness benefits
• A free Fit-bit and cash rewards for completing well-being activities
• Career development and growth opportunities
• A supportive training environment
• A diverse and inclusive culture where you can bring your whole self to work
• A fun and collaborative work environment
• Discounted Southern Cross Insurance