Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

We’ve always been an organisation with purpose – to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. And following BT’s acquisition of EE, we’re able to offer our customers even more.

Today in this fast changing, always-on digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

About this role

We’ve always been an organisation with purpose – to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. And following BT’s acquisition of EE, we’re able to offer our customers even more.

Today in this fast changing, always-on digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

About this role

BT Enterprise has around 1.2 million customers and serves over half the FTSE 350. This role sits in BT Enterprise’s Small and Medium Enterprises (SME) division. SME is a key channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year. In SME, we provide businesses with 1 – 100 employees with best in class Mobile, Connectivity and Voice & Collaboration solutions from both the BT and EE brands. We do this through our EE & BT retail stores, UK based sales desks, field sales teams and indirect partners.

Our customers range from household names, government departments and public service organisations right through to small businesses and new start-ups. It’s an exciting period of growth for SME, in an area that is a strategic priority for BT Group that comes with a significant amount of focus and resource being invested by BT, our CEO and the Managing Director of SME.

This is a pivotal role in a new strategic function that is being established to enable performance excellence in our sales channels. You’ll have the unique opportunity of shaping our Channel Management function, and take real ownership of defining how our channels interact with, and are enabled by, the wider organisation. This role is critical to establishing and driving brilliant practices for managing channel performance, maximising sales opportunities and ensuring we grow efficiently. Significant senior stakeholder engagement will play a key part.

You'll have the following responsibilities

Monitors the integrity of prospect and opportunity data to inform senior management decision making and improve ways of working, including governance, risk and compliance activities – specifically, establishes strategies and practices for sales channel management to underpin trading performance across acquisition, base management and strategic initiatives (such as cross selling BT and EE).

Implements and demonstrates full awareness of commercial sales operations and processes, supporting delivery of the sales and pay plan strategy – specifically, proactively identifies issues through gap and root cause analysis.

Delivers on projects that seek to drive best practices, improved customer satisfaction, increased sales or cost synergies – specifically:

Influences the approach for change and briefings, prioritises change, validates assumptions and ensure inputs are fit for purpose; and

Drives the implementation of improvement projects and plans across Enterprise to address the root causes.

Co-ordinates and galvanises stakeholders across Enterprise to set improvement priorities that support the SME strategy/medium term plan and drives focus of the leadership team on the right areas. A highly collaborative role that will involve facilitating forums to resolve issues/remove barriers to progress.

Embeds continuous learning to ensure impacts of initiatives are understood and insights deployed.

Builds business cases to support activities that underpin performance and market opportunities.

Gains and uses knowledge of industry best practice, market conditions and competitor activity to proactively identify sales channel opportunities.

Coordinates various reporting and analysis to communicate results and inform decision making – specifically, influences approach for and quality of KPIs and insights relating to channel performance.

Potentially line manages and develops colleagues.

You'll have the following skills & experience

Track record of making change happen: Open-minded to challenging the status quo, and can successfully lead and implement change by using strong change and project management skills.

Excellent stakeholder management, collaboration and influencing skills: Has a track record of engaging, inspiring and influencing people at senior levels in a matrix environment. Develops stakeholder management and communications plans to best achieve objectives. Identifies and effectively manages where conflict might arise and where alignment can be gained – specifically, influencing Channel Directors and Directors / Senior Managers across Enterprise to align on improvement opportunities. Role models honest and respectful feedback.

Data analysis & insight skills: Knowledgeable in establishing the use of analytics and in the use of  data and complex root cause analysis to spot trends and make recommendations that will improve trading and operational performance. Highly proficient in MS Excel.

Inspiring communicator: Able to distil information and package it in a way that is most relevant for the audience. Highly proficient in MS Powerpoint.

Thinks and acts commercially: Has strong business acumen, commercial awareness and a deep understanding of the levers that can be pulled across different functions (including Propositions, Commercial, Marketing, Product and Sales) to affect a business outcome. Bases decisions on a sound reasonableness judgements underpinned by the appropriate level of analysis. Uses knowledge of market and business dynamics to create business cases that ensure a significant return on investment.

Begins and ends with the customer: Role models that customers are the reason why we have a business and places excellent customer experience at the heart of everything you do.

Experience you would be expected to have:

Delivered large, complex change in a matrix organisation, including influencing across business, operational and technical functions.

Delivered KPIs in situations that relied on the actions of others.

Made decisions in ambiguous situations using incomplete information and/or with differing opinions (e.g. divided team loyalties or unclear deliverables).

Developed and set strategy for an area of your business.

Aligned activities and initiatives with business strategy and values.

Influenced senior individuals to obtain buy-in or alignment to a way of thinking or an initiative.

Experience of working within a trading environment advantageous (e.g. commercial, propositions, marketing or sales management).

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!