Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“This role is an exciting opportunity to join us and work within our CSG (Customer Service Group) Comms & Learning team, part of the wider Change & Project team” – Change & Projects Manager

What you’ll do:

Working directly with the Senior Change & Project Manager as a Change & Project Lead you will lead on change and projects in the delivery of our learning to support our customer, colleague, commercial and change priorities. This includes:

Accountability for the end to end management of projects and programmes within your portfolio

Working in partnership with the Comms, Design and Learning teams to deliver highly effective, efficient and creative learning solutions

Proactively lead projects within Comms & Learning for future business and colleague initiatives that will drive key business outcomes

Engage with relevant stakeholders to gather and validate learning requirements and define key success measures

Lead and manage stakeholder relationships with senior business contacts and SMEs across Sky

Supporting and working to effective governance and plans for the Projects in our portfolio.

What you’ll bring:

Proven experience in a Change /Project Management role ideally in the delivery of learning solutions

A minimum of 2 years strategic communications and or learning project management experience

Track record of delivering change and multiple projects with tangible results

Recent experience working to deadlines in a high pressured environment with confidence to work at a pace and continually push boundaries

Experienced influencer and collaborator with the ability to build and engage, manage and update cross functional stakeholder groups

An understanding of how to build and land large scale and effective learning and comms solutions in customer management environments

Experience of working across various learning solutions with a focus on virtual and digital solutions

Lead by example, role model the Sky Values & Sky Leadership Behaviours in how they approach their activities.

Ownership of your career development

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Access to free NOWTV, for streaming all your favourite shows

A generous pension package

Private healthcare

Discounted mobile and broadband

Where you’ll work:

Livingston or Dunfermline

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, [delete and include option from below.]

So we’re happy to support you as much as we can with flexible shift patterns.

So we’re happy to support you as much as we can with the option to swap shifts with other team members.

So we’re open to discussing where and when you do your job, as long as we can balance your needs with those of our customers.

So we’re happy to support you as much as we can with the option to start and finish earlier or later depending on your needs.

So we’re happy to support you as much as we can with the option to job-share (if we can find someone else with similar skills and experience).

So we’re happy to support you as much as we can with the option to work part time: x hours a day.

So we’re happy to support you as much as we can with the option to work part-time: x hours a week.

So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.