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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Due Diligence Quality Assurance Lead

• This is a highly visible and influential role in which you’ll be developing and expanding the existing quality assurance team to create the bank wide quality assurance proposition
• We’ll look to you to design and implement a quality assurance model to be used across the bank
• Hone your existing skills and advance your career in this exciting, fast paced role

What you'll do

We’re looking for a Customer Due Diligence Quality Assurance Lead, who’ll embed a risk centric and efficient delivery within quality and standards. You’ll implement a quality assurance function over all business areas, defining strategy and designing and delivering assurance methods against internal and external standards and policy.

With expert leadership and motivational skills, you’ll drive a quality assurance team to deliver compliant quality assurance services across the end to end CDD life cycle from onboarding to in-life and remediation processes.

You’ll also be:

• Migrating in all current bank CDD quality assurance processes alongside the target operation model transition states
• Collaborating with other teams and functions on the risk appetite and compliance agenda to make sure that the right levels of quality assurance are in place
• Leading the identification, management and escalation of financial crime risk to support onboarding and retention of customers within the bank´s risk appetite

The skills you'll need

We’re looking for someone with a background in the banking industry and environment, preferably coupled with financial crime or assurance experience. You’ll also need excellent communication and interpersonal skills, with the ability to build relationships across the bank.

You’ll also need:

• A track record of successful operational manager level leadership, with the ability to lead teams to deliver results 
• Experience of improving processes to provide a more risk centric and efficient delivery
• A background of influencing both senior stakeholders and team leaders
• Knowledge of relevant operations and financial crime  regulatory environment
• An understanding of relevant legal policies, regulations and risks

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.