Mō tō mātou rōpū - About our team

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of being part of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. Our Call Centre is part of the wider Outpatient Administration Teams.

Our team provides a quality, customer focused telephone service to external and internal customers, patients, relatives. The Call Centre team manage all incoming calls, patient enquiries, emergency calls, duress alarms and updating “on call” doctor's rosters. We form an integral part of the wider Corporate service and work closely with both clinical and non-clinical staff in all areas of the district health board to ensure that the patient experience exceeds expectations. We also work closely with Emergency Management to manage communication and co-ordination during emergencies. We operate on a rostered and rotating basis covering 24 hours, 7 days per week.

Moū - About you

Talk about the skills and experience you want from this person

• Ability to take ownership accountability and responsibility for the role.
• Intermediate Microsoft Office Computer skills
• Excellent telephone skills
• Ability to maintain patient and office confidentiality in line with the Privacy Act
• Previous knowledge of patient management systems is desirable
• Previous experience in a health environment is desirable
• Integrity and fairness
• Interacting with people
• Professionalism
• Customer Service - including call centre experience
• Internal and external customer focused
• Time management
• Great listening skills
• A good understanding of the English language

E pā ana ki a tatou - About us

Here at the 2DHBs (Capital & Coast District Health Board and Hutt Valley District Health Boards) we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

The 2DHBs are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links: