About The Role
This role will be based on site, but there is opportunity to work from home on Friday's and additional day in the week, after completing a successful training and probationary period. The successful candidate will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload.

Hours: 37.5 hour per week - 8:30am - 5:00pm or 9 - 5:30pm (Mon-Fri)
Salary: £20,000 - £22,000

Duties will include:
* An ability to manage a caseload of a minimum of 200 new Remortgages instructions per month
* Liaise with the client, and borrower and broker where necessary
* Carry out a title investigation
* Carry out identification checks
* Obtain a redemption statement for every charge affecting the property
* Check the mortgage offer
* Chase any outstanding documentation required to proceed to completion
* Set a suitable date for completion in accordance with the client and borrower requirements
* Carry out any searches required on the property or borrower
* Process completion
* Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
* Refer technical issues to non-fast track team
* Always keep all parties in the transaction up to date such as client, introducer, borrower, or broker
* To aid on transactional matters as required
* Ensure the case management system is used to process all relevant aspects of the transaction.
* Ensure that accurate information is input onto the database.
* Ensure the Team Supervisor is made aware immediately of any issues which may lead to a problem or complaint.

About you:
* At least a year's previous experience within customer service/administration
* Previous experience within a fast-paced office environment is essential
* Proven ability to process tasks in a volume caseload and to working in a high-volume environment.
* Proven IT skills, in particular experience of using a case management system.
* An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.
* A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately.
* A flexible and adaptable approach to work.
* Strong commitment to client care and to providing a friendly and helpful service.
* Excellent written and verbal communication skills.
* A self-starter with a 'can do' approach to work, used to demonstrating initiative
* Experience of working within a team environment and of supporting others

Why should you apply?
* Flexible working
* Working from home opportunities (after successful training and probationary period)
* IT equipment provided by company
* Training and development opportunities
* 23 days holiday (plus bank holidays) rising to 25 days after 5 years' service
* Standard auto enrolment pension - 3%
* 2* death in service
* Access to group private medical scheme which provides discount
* Eye test vouchers for Specsavers
* Christmas party plus an annual conference
* Sociable team and have that great culture generally