A bit about the job:

This is a client facing role liaising with clients, suppliers, brokers and other relevant external/internal stakeholders managing a large and complex claims portfolio of Financial Lines claims, usually as primary follow or excess layer insurer, including maintenance of estimates.

You will utilise excellent technical and organisational skills to handle Financial Lines claims, understanding and appointing the right suppliers quickly.

As a Case Manager you will ensure adherence to the standards of technical knowledge and performance expected and keeps up to date with claims philosophies and standards ensuring they are applied consistently to settle claims cost effectively through detailed investigation and deliver business results.

Skills and experience we’re looking for:

• In-depth knowledge of claims handling, quality assurance, fraud, impacting legislation and professional standards and codes in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.

• Strong interpersonal skills, to articulate technical issues to a variety of internal and external parties.

• Excellent time management and organisational skills to effectively handle a wide and varied caseload of Financial Lines claims and client relationships.

• Problem-solving skills to identify the blockages within the system and initiate resolution.

• Strong commercial acumen in order to make decisions within your authority limits.

• Working knowledge of a range of standard computer software, including POLISY, Guidewire, Kronos and Xchanging together with other strategic systems as required.

What you’ll get for this role:

• Starting salary of up to £40,000 (depending on location, skills, experience, and qualifications).

• Generous pension (starting level Aviva contributes 8% when you contribute 2%).

• Eligibility for annual performance bonus.

• Family friendly parental and carer’s leave.

• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for Aviva products.

• Brilliant flexible benefits including electric cars.

• Aviva Matching Share Plan and Save As You Earn scheme.

• 21 volunteering hours per year.

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07393469953 or send an email to Dylan.wood@aviva.com.