Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The role of a Capacity & Availability Professional is to contribute to the delivery of the live Service area in their discipline, delivering a service that is commercially viable to BT and adds value to its customers. You will be responsible for working with customers to ensure that services are protected and service levels are maintained, to protect brand and reputation for both BT and the Customer.

The role will work within the customer technologies and across all levels of security clearance in compliance with contractual and governance requirements. The successful applicant will work on multiple program delivery services within BT and the Customer including delivery of increased revenue opportunity to the business. Without this role we would be unable to meet our contractual obligations, and BT would be at risk of financial and reputational impact.

You'll have the following responsibilities

Servicing customers within a particular industry, which involves mitigating risks and avoiding SLA penalties resulting from any failure of Service. Without this being done effectively BT would be at risk of financial and reputational damage. 

Ensuring we meet our contractual obligations with their designated customers, driving customer satisfaction and where relevant driving incremental revenue.

Responsible for utilising available resources across all geographies (material, human and tooling) to ensure the successful deployment of the Live Service, to their designated customers.

Owning and resolving their designated customer escalations

Providing Capacity and Availability management and planning input into the design of networks, services, systems architecture as well as the development and integration of overall solutions that contribute to meeting and surpassing their designated customer requirements and satisfaction.

Provide aspects of consultancy, design, development, analysis, reporting, and other professional services that fall within the client capacity and availability management function for their designated customers.

You'll have the following skills & experience

Experienced in a network capacity management technology (e.g. data, voice, network security).

Highly analytical person, able to interpret data and build a storyboard offering 

Ability to develop and maintain business relationships 

Able to work collaboratively with customers and stakeholders to build the business cases for increasing capacity bandwidth, driving revenue for Enterprise and BT

Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Qualifications/Training: ITIL4 Foundation (mandatory within 12 months); Vendor product based training on both the technology deployed (e.g. BMC) and the technology in use (preferred)

Security clearance required DC. NPPV and Met police - you wil either already have this or be willing to go through vetting

Benefits

10% on target bonus

25 days annual leave (plus bank holidays)

Generous Pension Scheme

BT Share Plan

Discounted BT products including TV, Broadband and Mobile

Flexible working arrangements

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!