A bit about us…

Smart Start Interlocks changes people's lives.

Smart Start Interlocks is the main provider of alcohol interlock devices to people who have been caught drink driving and have been issued an alcohol interlock sentence by the courts.

At Smart Start our duty is to assist and support clients, helping them succeed in the interlock programme and achieve long-lasting, positive change in their lives. Alcohol interlocks are proven to change individuals' behaviours around drink driving.

It’s is a fast-paced & reactive role where you'll learn all areas of the business.

Job Requirements

• Lots of phone calls, inbound and outbound
• Answering current clients' questions and solving their problems
• Explaining the interlock sentence to clients and helping them get an interlock installed
• Coordinating new installs of interlock units with our nationwide network of service centres
• Data entry, logging call notes and collecting client details
• Monitoring our team inbox & responding to emails
• Following up delinquent clients and setting up repayment plans
• Dealing with different government agencies (Police, NZTA, Department of Corrections) as well as lawyers and court staff
• On-call after hours every 6–8 weeks (calling back any urgent voicemails received after hours during the week and on the weekend)

Attractive benefits & perks

• Very interesting work with a wide range of different tasks
• Interactive & supportive team
• In-house training
• Potential to grow into other roles within the business
• Ability to work from home or remote when required (e.g. lockdowns)
• Attractive remuneration & laptop provided

Key traits

• Hungry - always striving to win, to learn and develop
• Humble - prepared to be part of a team
• Smart - the ability to work with, and get on well with people (other staff, our service centres and clients)
• Computer literate, we work with a lot of different computer programs
• Enjoy talking to people, you'll spend a lot of time on the phone
• Attention to detail
• Not afraid to make mistakes

We are a family-owned and focused business. We are easy to work with, we value all of our employees and we go above and beyond to care for our staff.

Applying

Submit a CV and cover letter to ****@gwg.nz - or apply through Seek.

If you cannot work at our offices in Maungaturoto you should not apply for this job. Please note we will only be considering applicants that live within a 1-hour radius of Maungaturoto.

We look forward to reviewing your application!