Job Background/context:

Citi Private Bank is part of Citi Global Wealth (CGW). CPB is a trusted advisor to the world’s wealthiest, most influential individualsandfamilies. Like Citi’s government, institutional and multinational corporate clients, Citi Private Bank clients receive bespoke service and access to the best ideas and solutions tailored to their unique needs and aspirations. A part of Citi’s Institutional Clients Group, Citi Private Bank offers a wide range of products and services covering capital markets, managed investments, portfolio management, trust and estate planning, investment finance and banking. Among its select clients are a third of the world’s billionaires, many of whom are globally minded entrepreneurs with an expectation of an institutional level of service, who take advantage of Citi’s holistic approach to wealth management.

The EMEA regional COO Office is responsible for coordinating and delivering a wide range of change and transformational initiatives.

Job Purpose:

The Business Transformation Manager holder will lead efforts to understand and implement changes to the Private Bank/CGW across the EMEA region to adapt to new local and cross border regulations; support Citi’s Transformational programs to derive better client experience & automated controls, and support business growth plans.This will require detailed analysis, working in conjunction with Front Office, Product, Control Functions and Operations & Technology teams, in order to assess the impact of the change and subsequently define and implement the appropriate solution into the business.

Key to success in the role is the ability to blend successful project management discipline with a good understanding of the subject matter in order to help shape the outcome. The role will involve interfacing with key senior stakeholders and internal clients across the organization.

Key Responsibilities:

• Define and lead the detailed analysis working with Front Office, Product, Control functions and Infrastructure teams in order to understand the changes necessary due to (a.) Local and Cross-Border regulatory changes; (b.) Citi’s Regulatory Commitments; (c) Citi’s transformational programs to improve client experience and automated controls; and (d) Business transformational growth initiatives
• Execute multiple projects or programs (potentially a combination of tactical and strategic programs) by defining the necessary implementation plans and establishing the appropriate governance and managing them on an ongoing basis
• Lead and manage Steering Committees identifying, managing and escalating issues, risks and dependencies as appropriate, while working with the various teams in order to define necessary solutions and mitigation plans
• Develop and lead the robust change plans to include internal & external communication plan and training plans
• Develop Business requirement documents as well as test scripts (as required)
• Ensure changes are transitioned to the relevant teams in a sustainable manner ensuring the necessary enhancements are made to the control framework
• Act as an internal consultant, working closely with relevant partners, in order to quickly understand issues and help lead the identification, definition and implementation of the solution

Experience/Skills:

• Demonstrable front–to-back experience of leading or working on initiatives in at least one of the following areas: Complex regulatory initiatives (e.g., MIFID2), large business transformational programs, Digital & Data transformation programs working with internal and external technology providers
• Experience in Private Banking / Wealth Management in conjunction with experience in a consultancy
• Knowledge of Wealth Management, Private Banking & Investment Management processes such as profiling, advice, suitability etc. as well as discretionary Investment management
• Work experience in delivering client propositions and business initiatives, an advantage
• Good knowledge of one or more Private Banking products
• In-depth experience of defining and leading significant change programs across the lifecycle, including analysis, systems implementation, process change and controls and communications and training

Competencies:

• Ability to think strategically and define solutions to meet business needs
• Demonstrated ability to digest and understand implications of complex regulations and transformational agenda on business models
• Able to operate at the appropriate level, understanding the detailed concepts while also understanding the “big picture”
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge of Private Bank
• Must be able work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to learn/understand some technical implications of system design
• Willingness to challenge and improve existing processes
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Strong problem-solving skills and an analytical mind-set
• Self-starter and a strong team player
• Demonstrable expertise in building and leveraging relationships.
• Comfortable presenting to and working with senior management
• Excellent presentation skills with the ability to present the articulate key points to senior management