The main responsibilities of these roles will be:

• To line manage direct reports at Scale I (details above).  This includes the full breadth of management activities, with support from your line manager: workload management and prioritisation; development and training; open communication; planning and verification of outputs; and supporting your staff to reach their full potential.
• Ensure the teams provide consistent, high quality customer support, adhering to Service Level Agreements where relevant.
• Attend and contribute at key meetings, suggesting agenda items and chairing when required.
• Act as a point of contact, representing the team within the Division and wider Bank.
• Promote the work of the team and increase understanding of colleagues through sharing knowledge.
• Report and present the results of analysis, including recommendations and proposals where appropriate.
• Actively contribute to the delivery of operational projects/work streams.
• Assist the team and other teams across Services where possible during busy periods.
• Excellent attention to detail to ensure accuracy when reviewing the team’s outputs.
• Review the team’s current processes and documentation, with the goal to drive forward change that will enhance processes and the service to customers.
• Work closely with partners through regular liaison, ensuring that we are kept updated on their policy ideas or changes.  You will be the main person to relay this information to the team and work out how best to ‘operationalise’ the policy in Business Services.
• Support the team in the discovery of any issues, working with them and the manager to escalate and resolve as the need arises, making recommendations for actions where required.  In the event of any incidents, you will be responsible for documenting it in the Incident Management System (IMS).
• Monitor and reconcile any expenses / invoices / accounts.
• Review and sign off processes where relevant, ensuring a high level of accuracy (such as agreements and letters).

Role Requirements

Minimum (Essential) Criteria

• Possess an understanding of the team functions and the Bank’s organisation structure, strategy and values.
• Excellent interpersonal and communication skills, with a focus on a high standard of customer service and building effective working relationships at all levels.
• Ability to explain complex information or processes simply and succinctly.
• Strong organisational and workload management skills, prioritising as needed and driving tasks to completion.
• Ability to use initiative and make decisions based on good judgments.
• Ability to identify and inspire change, suggesting and co-ordinating improvements that will enhance processes and the service to customers.
• Identify problems affecting a work matter and react accordingly, seeking clarification where needed or escalating to seniors.
• A proactive, hard-working approach and drive to work independently and as part of a team.
• Proficient use of MS Office (e.g. Outlook, Excel, Word etc.), enter data accurately and learn new systems / technology quickly.

Desirable Criteria

• Experience of staff management.
• Experience of involvement in the team functions for each role.

The Bank values diversity and inclusion – we want to reflect the society we serve better, we want the best people to work for us and we want our workplace to be inclusive.  We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation.  One way we support diversity and inclusion is through our staff-run networks, which are summarised here.

We are fully committed to having a diverse and inclusive working environment, and are open to considering how the role might be carried out with flexible working.  This role is therefore open to flexible working patterns.

We are also committed to making adjustments for candidates and employees where possible, and have partnered with external expert organisations to support us in this.  We are a member of the Disability Confident scheme, summarised here, and people who wish to apply under this scheme should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

We anonymise applications so hiring managers will not be able to see your personal information when reviewing your submission, including your CV. Please fully complete the application form questions as requested, as any incomplete submissions may not be reviewed.

The Bank of England is a distinctive institution and our rewards are one of the things that set us apart. As well as enjoying a competitive salary you will work in a collaborative, inclusive environment, with a subsidised restaurant, flexible working opportunities and plenty of wellbeing initiatives.  

This specific role offers a base salary of £28,000 - £31,000 per annum, (Pro-Rated for Fixed Term position) dependent on e