Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Sky Connect is a new, exciting division of Sky. We’re passionate about giving small businesses a better broadband experience, and we’ve learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start up environment, we’re looking for outstanding people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you’ll grow alongside our business.

“We’re looking for Sales Leaders to join our successful inbound sales function. You’ll motivate, develop and lead a team of Business Service Executives driving their performance in a vibrant call centre environment,” Head of Inbound Sales, Fiona McDonald

What you’ll do:

• Manage a team of up to 12 Business Sales Executives who focus on driving new business within a Contact Centre environment.
• Engage, motivate and influence your team to deliver their best, leading by example and acting as a role model within the Sales centre.
• Perform assessment of staff performance on call, ensuring they are following accurate and conducting themselves in call the right way.
• Work effectively with your peers to ensure that all staff are measured consistently in terms of performance benchmarking, in addition to identifying how we can continuously improve as a department
• Find opportunities to improve performance within their team followed by crafting detailed action plans that ensure performance metrics are continuously being reviewed whilst swift support is also put in place
• Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on building for a better tomorrow
• Train, develop and mentor your team to help them be the best they can be ensured detailed action plans are documented and your team are held accountable
• Identify and drive continual improvement of our new business, account management and retention experience from your team Identifying ways to improve our customer processes (Sales & Service)

What you’ll bring:

• A proven track record of leading a team of individuals to achieve sales targets in a high transaction role, preferably a contact centre
• A passion for not just achieving but exceeding targets with a proven track record of winning new business
• Experience of managing teams in a target driven environment
• Delivered through collaboration – gets things done by reaching out to others and communicating openly
• Great communication skills and be comfortable dealing with a variety of partners and all levels.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There’s also plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.