WWIC Business and Sales Operations (WBSO) designs and implements incentive-based compensation plans for our global seller community, sales leadership, and consultants. Our organization leads the work that drives the company strategy through role aligned plans, targets/quotas and additional performance-based incentives which motivate sellers to deliver results. As a key part of the WBSO team, Regional Execution Excellence aligns to these values and objectives through end-to-end ownership of on-time and accurate payments to sales participants, quota distribution acknowledgement, compliance and escalation management, delivery of top rewards programs, and business desk support of our entire seller community. We develop strong global partnerships with key stakeholders and sales management to ensure effective collaboration on delivery and execution through agreed hand-offs and support. We also leverage these partnerships to drive continuous process improvements, share global best practice, and proactively remove potential barriers to world class execution and positive seller experience.

As a successful Business Program Manager (BPM), you are vital to global execution excellence, and regarded by stakeholders as an expert in driving deep insights, growth, and execution. You are responsible for effectively partnering with key stakeholders across the business on E2E operations deliverables, and function as regional lead for the geographies and sales groups within your portfolio, effectively managing key objectives and representing the organization through strong partnerships. You also liaise with our managed service team leads to orchestrate workflows, streamline processes, develop operational efficiencies, and provide executive level program updates. You work closely with senior management and stakeholders across a variety of functions to ensure controls and compliance with processes, while driving projects to ensure on time implementation of new processes and continual improvement of current ones.

The successful candidate is an individual contributor who excels at influencing without authority, dealing with ambiguity, and operating at all levels. They demonstrate strong attention to detail, dedication to customer focus, a passion for cultivating and maintaining productive relationships, and proficiency at deploying activities in a way that motivates users to adopt solutions.

Responsibilities

Key responsibilities:

• Tier-1/Tier-2 point of contact for Employees, Managers and HR Business Partners seeking support in Incentive Compensation Policy, Plans, Processes & Transactions
• E2E ownership for all in-scope requests
• Ensure transactional requests and assigned inquiries are completed within SLA
• Guide Help Desk/Operations decision-making using WWIC policy, processes & procedure
• Ensure Help Desk adherence to compliance policies
• Internal resources SME in Operations and the WWIC community, and for core elements of the IC ROB processes and related tools/systems
• Perform planned special projects and data audits as needed
• Recommend solutions to process failings, contribute to process and organizational problem-solving and continuous improvement
• Maintain and share up-to-date Knowledge Base content on policies, procedures & FAQs
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of WWIC Operations Services
• Identifying opportunities for improvement within centralized processes, programs and reporting to reduce cycle time and improve seller experience
• Change Management – engage with Service Delivery to ensure vendor readiness to support new program launches, changes to business rules, processes, and tools
• Project manage implementation of new processes and tool features, including early alignment with partners on milestone deliverables such as documentation

Additional Details:

• Communicate program requirements and information in a way that facilitates understanding and action by business partners at all levels.
• Demonstrate intellectual curiosity, a passion for learning, and the ability to contribute to a culture of continuous improvement.
• Work effectively in a changing environment, and meet ongoing, overlapping deadlines with sometimes competing commitment timelines.
• Develop and use actionable metrics/KPIs to drive improvements in performance and behavior.
• Navigate and resolve unstructured deliverables and problems.
• Generate accurate conclusions and actions using data from analytical queries or tools.

Qualifications

Qualifications:

• Bachelor’s Degree or Master’s level qualification preferred.
• Experience in compensation advisory, business/sales operations, HR/Comp & Benefits, finance/analysis, strategic or relationship management role.
• Experience in Program Management, Project Management, Business Process Management, or equivalent experience.
• Knowledge of compensation/incentive principles and/or sales motion/culture highly desirable.
• Strong customer relationship management skills.
• Ability to develop and implement creative solutions and influence others in their adoption.
• Strong problem-solving and analytical skills.
• Experience working with globally distributed teams, and the ability to work independently to research and propose innovative solutions to challenging problems.

The following Microsoft competencies enable success in this role, including but not

limited to:

• Adaptability - Demonstrates curiosity and actively explores options. Responds efficiently to changing demands and circumstances. Functions effectively in ambiguous situations.
• Collaboration - Drives alignment and teamwork within a team and across organizational boundaries. Combines resources and joins efforts to achieve goals.
• Customer Focus - Anticipates customer needs, proactively meets/exceeds customer expectations. Recognizes the issues that customers want to resolve and creates or facilitates the solution to address customer needs.
• Drive for Results - Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others accountable for actions, decisions, and goals.
• Influencing for Impact - Consciously develops influence strategies; anticipates others' reactions.
• Judgment - Effectively solves problems and builds and applies knowledge. Makes decisions with conviction.

Consistent demonstration of the following values:

Integrity and Honesty, Passion, Open and Respectful, Accountable, Big Challenges, Self-Critical

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

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