About us  

Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting-edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy. 

The Division   

We are a trusted partner to our clients, within Customer Strategy and Technology, developing and delivering smart, integrated, and sustainable data and analytics solutions which enable evidence-driven decisions to benefit our customers and communities, and leading an uplift in data literacy of use of data insights across the cluster.

The opportunity   

Right now, we have an exciting opening for a Business Intelligence Operations Specialist (Front end) to join our Advanced Analytics and Insights team. This position is a permanent full time role based at Macquarie Park with flexible work options available.

You will be responsible to manage the Business Intelligence (BI) user environment for Advanced Analytics and Insights (AAI), including site management, enhanced user experience and optimisation of production dashboards whilst also ensuring optimal customer outcomes through managing procedures, practices, and operations to ensure the efficient release, usage (including uptake) and maintenance of dashboards and self-service tools. 

What you will be involved in:  

Manage and optimise the Tableau and Power BI sites to collaborate with platform teams to ensure appropriate user access and efficiency are maintained.

Design and develop user-friendly navigation within the BI sites and between other communication platforms so that users can easier discover the insights they need to self-serve.

Actively contribute to and guide innovation in Data Ops practices and delivery approaches and technologies that assist with developing and delivering dashboards and self-serve tools, including pipeline management of pre-prod to prod to minimise user access to pre-prod environments.

Define, develop and communicate the practices and processes necessary for effective problem management to minimise the impact of service outages. 

Develop and maintain a database of known issues, causes and resolutions to guide the development and support teams in minimising the impact of incidents, working with the DevOps team to provide minor change enhancements and fixes for these know dashboard issues.

Manage the response, investigation, resolution and post-incident analysis of major incidents to ensure deficiencies are identified, learnings are documented, and changes implemented to limit risk of future recurrence.

      Please click here to view a copy of the role description. 

About you:  

Demonstrated experience in BI and emerging technologies.

Strong design abilities of dashboard or UX/UI products/services. 

Demonstrated experience in creating engaging user experience through visual designs/design frameworks to engage users.

Track record of designing a portal for a hub where people come and engage with products

Experience using design software and analytics tools.

Experience in wire framing and prototyping will be highly regarded.

Experience in setting up Enterprise BI framework or Enterprise dashboards capability will be highly regarded

Salary and Benefits 

The salary for this position is Transport Grade 9 ($138,670 - $ 155,309) plus 10% superannuation and annual leave loading.

For more information on employee benefits please click here to view a copy employee benefits pack.

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume. 

Applications Close: Monday 25th April 2022 @ 11:59PM.  

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. 

For any enquiries, please email Jags Sethuraman at jagadeesh.sethuraman@transport.nsw.gov.au

Apply today to register your interest!

Find out more about working with Transport for NSW at https://jobs.transport.nsw.gov.au/

All Transport workers are required to have:

At least one dose of a TGA approved COVID-19 vaccine by 6 December 2021 and two doses by 7 February 2022; or an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Job Segment: Operations Manager, Business Intelligence, Database, User Experience, Operations, Technology