BUSINESS IMPROVEMENT TRAINER

BUSINESS IMPROVEMENT TRAINER

Job Overview

Location
Colombo, Western
Job Type
Full Time Job
Job ID
30270
Date Posted
8 months ago
Recruiter
Nethuva
Job Views
22

Job Description

Role Purpose
To design and deliver a range of blended learning interventions to support the Exams business.
The post holder will be responsible for the creation of self-access and trainer-led learning interventions including, but not limited to, eLearning modules, explainer videos, manuals, how-to-guides, FAQs, checklists, webinar delivery, face-to-face delivery, support surgery delivery and user-acceptance-testing, to agreed quality standards, in relation to new and updated systems, processes and policies and other Business Improvement initiatives.
 
Main accountabilities but not limited to the following:
 
Consultancy, analysis & problem-solving:

  • Able to create self-access and trainer-led learning interventions including, but not limited to, eLearning modules, explainer videos, manuals, how-to-guides, FAQs, checklists, webinar delivery, face-to-face delivery, support surgery delivery and user-acceptance-testing, to agreed quality standards, in relation to new and updated systems, processes and policies.
  • Engages stakeholders and Subject Matter Experts to ensure input, knowledge transfer and sign-off of high-quality training materials and training delivery.
  • Delivers remote Learning and Development activities using software such as Microsoft Teams and Zoom including briefings, workshops, support, and stabilisation activities.
  • Works with the wider Exams Business Improvement team to deliver face-to-face Learning and Development activities to a global audience as part of Business Readiness Workshops.
  • Applies professional knowledge, recognised best practice for Learning and Development approaches and insight from previous experience to resolve non-standard issues which arise in the provision of training support to the Exams business.
  • Conducts training evaluation and needs analysis using a range of standard methodologies to provide high quality and evidence advice.
  • Deploys a range of blended learning approaches to support the provision of high-quality training and support to the Exams business, customers and partners.
  • Presents complex information clearly for Exams Systems and Policy and Process teams, tailoring the presentation of training to meet the differing needs of both technical and non-technical audiences appropriately, as required.

 
Internal customer focus:

  • Builds an in-depth understanding of the Exams business, and identifies opportunities and challenges facing the Exams business to ensure the provision of training is based on informed business insight.
  • Proactively seeks Exam’s business and other stakeholder feedback to monitor satisfaction with the standard of training delivery, support and training materials provided, enabling improvements to be made where issues are identified.

 
Service improvement:

  • Will contribute to the improvement of the Exams training offer by ensuring all aspects of exams delivery - business processes, business rules and Exam’s systems operation - are covered in learning interventions and training materials.
  • Will adhere to agreed quality standards when producing training materials and delivery learning interventions.
  • Will ensure training audiences understand the need for compliance with agreed corporate procedures in Exams delivery by incorporating agreed policies and processes in training materials and training delivery.
  • Will participate as part of the Implementation team to support implementation of Exams Business Improvement projects within their area of functional expertise.
  • Will understand the rationale behind agreed changes to the Exams business, as well as the benefits and business impact and ensure clarity to colleagues regarding changes when delivering training.
  • Will collate feedback suggestions from training participants and share with Exams Business Improvement, Customer Services and Marketing teams.
  • Will collate lessons learnt to sustain continuous improvement for the implementation of future initiatives.

 
Functional expertise:

  • Will provide technical guidance on multiple Exam’s systems, processes, and product delivery platforms to new and/or existing colleagues.
  • Will provide guidance on standard global processes and business rules for Exam’s delivery activities.
  • Completes an annual cycle of formally recognized Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
  • Uses a variety of information resources and professional networks to maintain up-to-date knowledge of best practice regarding Learning and Development.
  • Develops and maintains an in-depth knowledge and competent level of expertise regarding training areas, including Exam’s policy, processes, systems, products, operational changes and delivery of Exams.
  • Builds, maintains, and deploys expertise regarding blended learning and latest technologies in the Learning and Development industry.

 
Relationship & stakeholder management:

  • Develops good working relationships with appropriate colleagues throughout the British Council with an initial focus on colleagues in the Exams Delivery
  • Ensures all collateral and training delivery pilots are shared with appropriate stakeholders and achieves sign off before sharing with exams colleagues

 
Leadership and management:

  • Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities
  • Able to work independently and applies a flexible attitude to manage changing priorities and shifting deadlines.
  • Responsible for own annual work plans and contributing to deliverables.
  • Share’s intelligence and ideas to support Training Managers and Implementation Managers in identifying/developing new ways in which the Implementation team could positively impact upon the British Council’s operational efficiency and effectiveness; for example, accelerating change, improving training outcomes and reducing costs.

 
Role specific knowledge and experience:

  • Demonstrable experience of delivering training and/or presentations to internal colleagues via Microsoft Teams, Zoom or Skype for Business.
  • Demonstrable ability to take technical documents and repurpose into clear instructions or guidance for a non-technical audience.
  • Demonstrable experience of using software such as Captivate, Camtasia, Rise or similar to produce explainer videos and/or eLearning modules/courses, or a willingness to become competent within 12 months.

 
Further Information
 
Pay Band – 7/F
Contract Type – Indefinite Contract-Local
Location – All countries except India.
Requirements - Applicants must have the legal rights to live and work in their base country. Whilst this role is already approved for applicants based in Sri Lanka, applicants from other countries may apply, but note that before any offer can be made, necessary approvals will need to be secured accordingly.

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