Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

We have an exciting opportunity to become a Business Improvement Professional within BT Group.

The role will be working as part of a large programme aimed at helping us transform the way we work today. The programme will develop our systems and processes to support both our internal and external customers making real improvements which will be tangible and clear for people to see.

It’ll be an exciting part of the business to work in, you will be in an area where we support our Customer Facing Units (CFUs), you will be working alongside them to create ideas which will develop the organisation. Developing business cases will be a key part of your role, as you will be presenting these to the CFUs, impacted stakeholders and finance teams for approval.

No day will be the same, you will work with different projects, different stakeholders, and different opportunities. You will be adaptable and resilient to ensure peak performance throughout, and with your great stakeholder management skills to will be able to fully engage people across all areas of the business.

You will be taking part in a big piece of work over the next few years within BT Group, with exciting opportunities to shape the way we work and to make a real impact on the way we operate.

Apply to become a key part of a large and important programs within BT today.

You'll have the following responsibilities

 â€¢    Leading and supporting the delivery of aspects of analysis that will result in the delivery and identification of projects/ change initiatives to improve Billing Customer experience

•    To support the BI Specialists and Managers, Senior Manager of Strategy & Customer Experience/Director of Billing as required in order to gain support for Billing CE plans 

•    Act as an interface at appropriate levels (Senior Manager) using understanding of analysis undertaken to ensure all new products/services are designed to deliver the optimum Billing Customer experience

You'll have the following skills & experience

 â€¢    6 Sigma and/or Business Improvement experience 

•    Good challenging, negotiation and innovation skills 

•    Good communication and stakeholder management relationship skills required to resolve problems under pressure and without blame 

•    Understanding of customer experience and PTC impacts and mitigations 

•    Ability to assess root cause analysis and translate it into potential initiatives and actions to improve customer experience

Benefits

• Competitive salary and on-target bonus plan

• World-class training and development opportunities

• 25 days’ annual leave (not including bank holidays)

• Discounted broadband, mobile and TV packages

• Share option and pension scheme programmes

• Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!