Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Group Customer Billing & Assurance(GCB&A) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities.

Providing specialist leadership and management of the assurance controls required in BT, to assure compliance to regulatory requirements and industry best practice

Drives operational excellence, revenue recovery and root cause analysis for usage related issues/incidents

Managing effective and efficient operation, monitoring and recovery of GCB&A 2nd Line of defence controls across all CFUs. Assuring millions  of revenue

You'll have the following responsibilities

Responsible for executing the operations strategy and supporting GCB&A/GBS work streams. 

Uses industry and/or BT E2E system/product knowledge to drive operational excellence in the management of teams assuring both simple/complex products spanning BT’s E2E infrastructure across multiple CFU’s.

Ensures all controls are operated on time / and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents.  

Identifies opportunities for operational improvement and efficiencies and prioritises and implements the most cost effective solutions.

Engages and maintain operational stakeholder relationships across CFU teams helping BT to deliver a right first time (RFT) service for its customers. 

Ensures quality user acceptance testing processes via the development and implementation of clear and upfront testing strategies and requirements gathering

Manages and drive a high performing team that is motivated and keeps attrition to minimal levels. As part of this responsible for forecasting and managing demand on resourcing to ensure goals/objectives/budgets are met. 

Ensures adherence to SOX & other regulatory preparation on applicable controls.

Works with internal/external auditors and governing bodies to prevent fines and brand damage to BT. 

You'll have the following skills & experience

A recognised specialist in Business / Revenue Assurance - utilities or telco preferred

Experienced in working with  regulatory or compliance bodies and departments. 

Strong understanding of risk based test profiles 

Managing change in operational team management

Strong communication/Influencing skills and stakeholder management 

Excellent knowledge Usage assurance or similar

Commercial awareness with ability to articulates high-level commercial impact of  complex assurance activities to senior stakeholders

Experienced in project/programme management, business assurance, risk, compliance, network, business operations, audit or billing roles, contract management

Benefits

10% on target bonus

25 days annual leave (plus bank holidays)

Generous Pension Scheme

BT Share Plan

Discounted BT products including TV, Broadband and Mobile

Flexible working arrangements

#LI-TH1

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!