Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We have a new and exciting vacancy for a Business Assurance Analyst, where you will identify our billing and financial risk across our varied products and contracts to support our strategy.

The work that you do will be important, as you will be supporting the company unit and wider BT by driving risk mitigation across people, process and systems to reduce risk and improve customer experience.

Being analytical is key to this role. You will be auditing to ensure that our costs and inventories are correct, and driving a fix for issues will be important.

You will be great at stakeholder management, but also demonstrate a resiliency, and a willingness to learn. Throughout you’ll be creating financial value, experiencing exposure to many of our products as well as BT as a whole.

You'll have the following responsibilities

Accountable for business engagement across a wide range of operational Customer facing Unit (CFU) stakeholders.

Has detailed understanding of one or more key product/contract areas and uses business assurance knowledge in discovery and investigative work, to carry out/support secondary controls, contract end-to-end assessments and risk and control reviews.

Uses understanding of the audit of processes and systems along with commercial insight to define and recommend new or amend appropriate coverage and controls, and ensure they are executed.

Carries out root cause analysis and root cause management as part of the Contract Assurance Centre of Excellence, working with various teams and relevant stakeholders

May be required to support Specialists in management of third party suppliers and interaction with auditors and regulatory authorities.

You'll have the following skills & experience

Mandatory:

Experience in analysing and summarising data from different sources

Demonstrable ability to engage stakeholders up to senior manager level to gain data, information and support for assurance projects and drive specific outcomes

Successfully manages and delivers complex pieces of assurance, issue resolution or risk mitigation work    

Able to carry out root cause management to identify and then implement specific process/people/technology improvements with demonstrable results

Experience of using Continuous improvement techniques to deliver process changes within a team

Experience in supporting or managing a commercial contract

Experience in contract and/or commercial management

Preferred:

Telco experience in: business assurance, risk, compliance, network, business operations, audit or billing roles, contract management

Business/Revenue Assurance industry experience

Benefits

25 days annual leave (plus bank holidays)

10% on target bonus

Pension scheme

Shares Plan

Flexible benefits: cycle to work, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!