Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Onboarding & Customer Communications will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking. The transformation culture Onboarding & Customer Communications lives by is to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.

An exciting opportunity has arisen in the Loans Lab within the Onboarding & Customer Communications Value Stream as a Business Analyst. Dynamic, adaptable and a great communicator, the Business Analyst role is responsible for shaping initiatives that solve customer problems to transform our account opening experience. Key to this are: identifying business needs, analyzing requirements, as well as support testing and implementation of agreed solutions.

Job Description

We're on a journey to build the bank of the future, and we need your help!

An exciting opportunity has arisen in the Loans Lab within the Onboarding & Customer Communications Value Stream as a Business Analyst. Dynamic, adaptable and a great communicator, the Business Analyst role is responsible for shaping initiatives that solve customer problems to transform our account opening experience.

About the Team:

We're looking for highly motivated self organising individual to work in an established agile feature team. The team has a great team and work ethic and enjoy delivering high quality code at a fast pace. Team members all support each other in delivering our user stories.

About the role:

We believe that people don't fit accurately into roles, and we value everyone's individual skills, experience, and knowledge.

We need creative, passionate and curious people to join our team and help make a difference as we take our next steps.

So what are we looking for in you?

• Great communicator, dynamic and adaptable with the ability to use & learn new skills
• Ability to lead and drive the shaping of new initiatives forward in a requirement led way
• Ability to facilitate efficient and effective decision making ensuring all parties feel understood and satisfied
• Ability to validate designs and solutions

What we'd like to see on your CV

• Understanding of business analysis and business architecture methodologies particularly analytical thinking and problem solving
• Exposure to skills from multiple subject areas such as Operating Model, Process Design, Digital and Technology
• Good understanding of banking operating model and process frameworks, along with techniques to analyse and improve (e.g. Lean)
• Modelling – develop, define & document ‘As Is’ & ‘To Be’ process models and data definitions
• Familiarity with tools & techniques for increased automated testing and construction of supporting Acceptance Criteria

Here's where you'll make a difference

• Understand and identify underlying business needs, challenge and validate requirements and propose new solutions together with the internal team and external partner teams, ensuring alignment with strategy and Target Operating Model.
• Facilitate managing the product backlog working collaboratively with the Product Owners and the delivery teams to ensure consistent understanding of the proposed solution and assist with elaboration, sprint planning activities etc.
• Adopt a service design mentality, responsible for ensuring a balanced and cohesive outcome, including ensuring the operating model is aligned to any new solutions.
• Encompass customer experience design, operation design and solution design, including the identification and resolution of macro and micro design decisions
• Support Feature Team with testing preparation, automation and acceptance testing to ensure the solution meets the identified business need. Comply with Group policies and all regulatory and statutory requirements.

What we’ll give you in return:

We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background.

Together we make it possible

We'll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• A flex cash pot you can adjust to suit your lifestyle
• Private health cover
• 30 days holiday plus bank holidays
• Various share schemes including free shares

We're an equal opportunity employer and deeply value diversity within our organisation.

We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly - it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best.

Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.

We're on a journey to build the bank of the future, and we need your help! We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Are you interested in joining our team? Apply today; we'd love to hear from you....

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.