Are you the kind of person that enjoys solving cryptic puzzles?

Do you get a sense of satisfaction from boxing off tasks before the end of the day?

Are you good at spinning lots of plates (metaphorically)?

Here, you can be yourself, be part of a friendly team and be stable in your career working for a rapidly growing area of TalkTalk.

"Yeah, but what will I be doing?"

Take front line calls, emails and tickets from resellers providing 1st line support and providing detailed updates.

So, you wouldn’t be talking to the end customer but liaising with our providers and use those puzzle-solving skills to find the right solution for them and complete the tickets.

All the technical processes we can train you in so don’t worry about coming from a tech background.

"Okay, what do I need to grab your attention?"

• Ability to assess information quickly to get the right result for the customer
• Good stakeholder relationship management
• The ability to resolve complex or unexpected issues, leaving the customer satisfied

"Cool, and what's the next step in my career?"

The reason we have these vacancies are due to progression within the team to a more technical role and in other areas of the business.

So, the natural progression would look like TalkTalk supporting you to become an expert in tech because we know development is important to you and we want to help our people build a career here. 

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

Support you to achieve your career goals

Offer income protection and life assurance

Offer a range of discounts on the product.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.