Description

Join us in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC advances a culture that helps everyone to thrive. It's one of the reasons we're recognized as a "Top Company" to work for in Canada. As you ignite a meaningful career and build a network that’ll last for life, you'll work with people from diverse backgrounds and industries to help solve important problems, empowered by technology to turn today's ideas into tomorrow's solutions. We cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work. An empowering and diverse environment starts with you. Are you ready to get started?

A career within Financial Services Solutions, will provide you the opportunity to use sophisticated models to value complex financial instruments and design strategies that reduce risk and maximise business opportunities for our clients. We help on a wide variety of financial and valuation issues, as well as develop and test financial models, model risk scenarios, validate expertise across various financial areas, and deliver comprehensive analytics addressing client finance issues.

 PwC’s Behavioural Insights practice applies social science and business strategy to help organizations create products, services, and experiences that go with the grain of human psychology. We take an interdisciplinary approach to solving client problems, drawing from psychology, behavioural economics, neuroscience, and related disciplines to create actionable solutions that have a measurable impact on the way customers, employees, and citizens make decisions. 

Important point(s) to consider

Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.

What you'll create and do

As a leader in PwC’s Behavioural Insights practice, you'll regularly partner with other parts of our business to support clients in applying behavioural science across industries (e.g. insurance, retail) and problem spaces (e.g. customer experience, employee experience, marketing, product development). You’ll lead teams conducting qualitative and quantitative research, present the insights from your research and assist decision makers in applying them, and be called upon to invent solutions that apply those insights to solve real world problems. 

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Managing 1-3 client engagement teams, with workstreams such as:

Conducting a behavioural diagnostic of a digital product or platform

Designing and analyzing survey data that supports customer segmentation

Partnering with strategists and designers to develop new value propositions that incorporate behaviourally informed design principles

Developing interventions to support employee adoption of a new technology 

Running experiments (e.g. A/B testing, RCT) to test the effectiveness of a proposed intervention (e.g. new feature, communication design)​

Leading team members in the development of new ways to apply behavioural science to address pressing client problems. 

Mentoring junior team members and serving as a subject matter expert for others in the firm

Taking a leadership role in key business development activities, such as project managing a proposal response or the development of a POV / thought leadership piece.

What you'll bring to this role

Desired experience includes, but is not limited to: designing and deploying experiments, conducting A/B tests, developing segmentation models and profiles, building psychometric surveys, conducting customer insights research, concept prototyping, organizational change management, operating model development / implementation.

An advanced degree (MSc / PhD) in psychology, behavioural economics, or a related discipline. Or equivalent experience working in an applied behavioural science role.

Ability to understand client needs and develop project plans (e.g. activities, deliverables, resourcing) that will meet those needs effectively.

Ability to develop a storyboard / high level outline of a deliverable or proposal and lead a team of junior resources in turning it into a reality. 

The ability to manage one to three project teams and coordinate effectively with the client, project leadership, and other parts of the project team.

A strong initiative and ability to navigate ambiguity and complex stakeholder environments

Have or able to obtain federal government security clearance

Experience in client-facing roles (e.g. sales) and previous project-based leadership experience would both be an asset in this role