Role Purpose:

 To lead and motivate a team to successfully deliver business objectives. To demonstrate a level of

profile with the client and other stakeholders, commensurate with the seniority of the role. To be accountable for all

aspects of the business plan and budgeting process for the region/s of responsibility, to ensure the achievement of

profit targets and level of service required.

ABOUT CBRE

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues

of $23.8 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included in the

Fortune 500 since 2008, ranking #122 in 2021. It has been named one of Fortune’s “Most Admired Companies”

for eight years in a row, including being ranked number one in the real estate sector in 2021.

CBRE offers a broad range of integrated services, including transaction and project management; property and

facilities management; investment management; appraisal and valuation; property leasing; strategic consulting;

property sales; mortgage services and development services.

CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in

Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

ABOUT THE ROLE

Based in the south and predominantly covering Central London and the South, with occasional travel and business,

nationwide. This role will concentrate on the management of the Office, Industrial, Retail and some residential

properties. The AD will lead and motivate a team/region to successfully deliver business objectives. The person will

demonstrate a level of profile with the client and other stakeholders, commensurate with the role. The person will

be accountable for all aspects of the level of service required and the delivery therein. The role will involve direct

client meetings and liaison, as well as mentoring projects within the team and the leadership of the Property

Management Committee in the M&G RE account.

Key Responsibilities

People

• Ensure cohesive management of a direct team, as well as other areas of the business, whilst creating and

maintaining a high-performance culture.

• Providing training and development opportunities for the team, specifically field coaching, to enable them to

maximise their performance and be empowered to take ownership for decision making

• Work with the Operations Director and Head of Facilities Management to identify and implement plans to

ensure the development of the team, including succession planning and training activities

• Coach and mentor the team to ensure that they operate at the required level of competence

• Conduct regular performance reviews with the team, to include setting and reviewing of objectives and

development plans. Where relevant, ensure performance management process is implemented in a timely

manner.

• Recruit and select employees to ensure that the team structure and capability meets the current and future

needs and the achievement of budget and business plan targets.

• Ensure adherence to policies, processes and procedures across the region under management as well as

supporting in other areas of the portfolio.

• Successfully manage the TUPE of employees in and out of the business in conjunction with HR

• Act as a point of escalation for the people issues within the region under management, report and take steps

to address any apparent trends. Also support other parts of the portfolio, including involvement in escalated

people issues from within the business.

• Develop and nurture a positive team working environment with Asset Services colleagues. Advise and

regularly update relevant Asset Services colleagues with regards to general team performance, recruitment

challenges and developing issues etc.

• Attend/support any supplier management requirements alongside the Procurement team i.e. escalations,

introductions, periodic performance reviews.

• Elogbooks Steering Group lead

Commerciality

• Develop successful working relationships with key stakeholders, providing support and guidance on the

development of the region/s

• Ensure the team maintains high visibility with clients to enhance the region/s position through the creation of

appropriate business development plans for each property

• Ensure all budgets are set accurately, reviewed on an ongoing basis and delivered on target

• Promptly negotiate and agree fee requests in line with the company policy, liaising with the Operations

Director and the Head of Facilities Management as appropriate.

• Explore opportunities to enable region/s to provide superior service to the clients e.g. consistent high level of

customer experience and community management

• Support and inform the generation of new business opportunities/channels within the portfolio to ensure an

increase in the commercial performance of the region under direct management and across other regions as

appropriate.

• Build and maintain a successful working partnership with Property Management colleagues in order to

support the achievement of their commercial targets

• Support the management of employee costs within the region/s

• Reporting weekly to OD with stats for the region as per standardised template, and any other reporting

required.

• Assisting with supplier debt issues across the region and working with the necessary teams to resolve.

Quality Control

• Actively assess where the changes to the processes and procedures can be implemented within region and

share best practise with colleagues to create an improvement in general management whilst helping to ensure

a single way of working is adapted across the region/s

• Successfully manage the operational transition of client/properties in and out of the business in conjunction

with surveying colleagues, Central Support Team and Transition Management

• Provide Technical support specialist input for Facilities Management centred operations

• Act as direct liaison with talent management and training colleagues, providing support, group and 121

training and experience to colleagues in the FM business

• Act as a point of escalation for operational issues within the region/s and report and take steps to address

any apparent trends

Compliance

• Ensure full compliance of all Health, Safety and Environment policies and adherence to corporate and legal

responsibilities within

• Ensure appropriate contracts are in place, monitored and reviewed for all properties regarding services

provided by third parties, seeking guidance from the Procurement Team as appropriate.

• Ensure the team is competent in the use of P2P(electronic invoicing system) and Meridian (Health and Safety

monitoring tool), consistently review outputs from both systems to verify that the team targets are being

achieved

• Take active steps to ensure all financial management processes are adhered to, e.g. service charge, electronic

invoicing, expenses, petty cash etc.

• Be part of the senior on call team for the escalation of major incidents to the client and to CBRE senior

management.

Person Specification/Requirements

• Proven track record of effectively managing a team preferably within a facilities management sector

• Previous experience of working with a variety of stakeholders to deliver service excellence and meet all

business objectives

• Presentation skills, as well as training and mentoring

• Leadership qualities that will also develop talent

• Business Acumen. Smart at all times and ready to step into a client situation.

• Commercial Awareness

• Analytical Thinking

• Customer Focused

• Client Focused, particularly around developing relationships and inspiring confidence

• Decision Making

• Motivational

• People Development and mentoring

• Planning and Organising

• Results Focused

• Team Player

• London/South based. Travel outside of region, would be required on occasion, with occasional overnight

stays

• NEBOSH qualified or ability to work towards. IOSH minimum requirement

• Experience in the Property Management (FM/Estates) area to a management level

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation,

marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or

national origin, religion or belief, disability or age.

The Company reserves the right to review and update the duties and responsibilities of your job role,

appropriately, in line with the needs of the business.