Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We're now recruiting for a passionate and motivated Relationship Manager to be responsible for the full end to end proposition of our Card Acquiring and Payments products to meet our customers’ needs. In this client facing role you'll have a national remit, looking after 70 of our Tier 1 accounts within Cardnet and will act as a subject matter expert for both customers and colleagues.

Job Description

At Lloyds Banking Group, our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we will help Britain recover and prosper.

The UK’s businesses are the lifeblood of its economy, and the Commercial Banking division therefore operates at the heart of the Group’s purpose to Help Britain Prosper. SME and Mid Corporates is at the centre of this strategy, providing crucial banking services to 1 in 5 small and mid-sized corporates in a dynamic market experiencing the disruption of Covid as well as change in technology, regulation and competition.

The role:

In the SME and Mid Corporates Client Relationship  team we provide a first-class F2F relationship service enabling our customers to meet their ever changing requirements for accepting payments. Cardnet is a joint venture between Lloyds Banking Group and Fiserv and is our card payment acceptance service. We help businesses to take payments in person, online and over the phone

We're now recruiting for a passionate and motivated Relationship Manager to be responsible for the full end to end proposition of our Card Acquiring and Payments products to meet our customers’ needs. In this client facing role you'll have a national remit, looking after 70 of our Tier 1 accounts within Cardnet and will act as a subject matter expert for both customers and colleagues.

What you'll be doing:

• Act as a source of professional expertise and have principal accountability for a client portfolio to meet customer needs 
• Manage the revenue and cost drivers and measuring the portfolio performance against KPIs. Determine pricing, sales and marketing plans, ensuring that benefits in terms of customer satisfaction and financial targets are realised.
• Establish and build relationships with stakeholders & customers to manage their multiple needs and to ensure the delivery of customer solutions. Support customer pipeline development with Coverage and Sales teams
• Identify and effectively manage the key risk components of the end to end relationship and escalate where required
• Adhere fully to product governance requirements to ensure compliance.

What we'll need from you:

• Excellent communication and listening skills
• The ability to explain complex information clearly and simply
• Acquiring Payments experience
• Excellent sales and negotiation skills

What can we offer you in return?
 

It is a very exciting time to join us! Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to be the Best Bank for Customers. Here, you'll grow as a person and develop your career.

As well as a competitive salary, you’ll receive;

• Discretionary bonus and share plans
• Private Medical Insurance
• Pension, where we'll give you up to a max of 15%
• 30 days leave plus bank holidays
• A flexible cash pot (4% of base salary) to spend on benefits

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.