Job Title: Associate Director 

Reports to: Operations Director 

Role Purpose: To lead and motivate a team to successfully deliver business objectives. To demonstrate a level of profile with the client and other stakeholders, commensurate with the role. To be accountable for all aspects of the level of service required and the delivery therein.

ABOUT CBRE

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #122 in 2021. It has been named one of Fortune’s “Most Admired Companies” for seven years in a row, including being ranked number one in the real estate sector in 2020.

CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, London, Manchester, and Southampton.

Key Responsibilities

People

• Ensure cohesive management of a direct team, as well as other areas of the business, whilst creating and maintaining a high-performance culture.

• Providing training and development opportunities for the team, specifically field coaching, to enable them to maximise their performance and be empowered to take ownership for decision making

• Work with the Operations Director and Head of Facilities Management to identify and implement plans to ensure the development of the team, including succession planning and training activities

• Coach and mentor the team to ensure that they operate at the required level of competence

• Conduct regular performance reviews with the team, to include setting and reviewing of objectives and development plans. Where relevant, ensure performance management process is implemented in a timely manner.

• Recruit and select employees to ensure that the team structure and capability meets the current and future needs and the achievement of budget and business plan targets.

• Ensure adherence to policies, processes and procedures across the region under management as well as supporting in other areas of the portfolio.

• Successfully manage the TUPE of employees in and out of the business in conjunction with HR and surveying colleagues

• Act as a point of escalation for the people issues within the region under management, report and take steps to address any apparent trends. Also support other parts of the portfolio, including involvement in escalated people issues from within the business.

• Develop and nurture a positive team working environment with Asset Services colleagues. Advise and regularly update relevant Asset Services colleagues with regards to general team performance, recruitment challenges and developing issues etc.

Commerciality

• Develop successful working relationships with key stakeholders, providing support and guidance on the development of the region/s

• Ensure the team maintains high visibility with clients to enhance the region/s position through the creation of appropriate business development plans for each property

• Ensure all budgets are set accurately, reviewed on an ongoing basis and delivered on target

• Promptly negotiate and agree fee requests in line with the company policy, liaising with the Operations Director and the Head of Facilities Management as appropriate.

• Explore opportunities to enable region/s to provide superior service to the clients e.g. consistent high level of customer experience and community management

• Support and inform the generation of new business opportunities/channels within the portfolio to ensure an increase in the commercial performance of the region under direct management and across other regions as appropriate.

• Build and maintain a successful working partnership with Asset Services colleagues in order to support the achievement of their commercial targets

• Support the management of employee costs within the region/s

Quality Control

• Actively assess where the changes to the processes and procedures can be implemented within region and share best practise with colleagues to create an improvement in general management whilst helping to ensure a single way of working is adapted across the region/s

• Successfully manage the operational transition of client/properties in and out of the business in conjunction with surveying colleagues, Central Support Team and Transition Management

• Provide Technical support specialist input for Facilities Management centred operations

• Act as direct liaison with talent management and training colleagues, providing support, group and 121 training and experience to colleagues in the FM business

• Act as a point of escalation for operational issues within the region/s and report and take steps to address any apparent trends

Compliance

• Ensure full compliance of all Health, Safety and Environment policies and adherence to corporate and legal responsibilities within 

• Ensure appropriate contracts are in place, monitored and reviewed for all properties regarding services provided by third parties, seeking guidance from the Procurement Team as appropriate.

• Ensure the team is competent in the use of P2P(electronic invoicing system) and Meridian (Health and Safety monitoring tool), consistently review outputs from both systems to verify that the team targets are being achieved

• Take active steps to ensure all financial management processes are adhered to, e.g. service charge, electronic invoicing, expenses, petty cash etc.

• Be part of the senior on call team for the escalation of major incidents to the client and to CBRE senior management.

Person Specification/Requirements

• Proven track record of effectively managing a team preferably within a facilities management sector 

• Previous experience of working with a variety of stakeholders to deliver service excellence and meet all business objectives

• Presentation skills, as well as training and mentoring

• Leadership qualities that will also develop talent

• Business Acumen

• Commercial Awareness

• Analytical Thinking 

• Customer Focused

• Client Focused, particularly around developing relationships and inspiring confidence

• Decision Making

• Motivational

• People Development and mentoring

• Planning and Organising

• Results Focused

• Team Player

• London/South based. Travel outside of region, would be required on occasion, with occasional overnight stays

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

The Company reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.